Electrical Services Scheduler & Administrator

Confidential; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days annual leave + bank holidays

Pension scheme

Professional development opportunities

Job summary

Office Angels in Parsons Green, London is seeking an Administrator / Scheduler for a permanent, full-time role. You will be the main point of contact for customers, scheduling works for engineers and maintaining accurate records and invoices.

Office Angels offers 21 days annual leave + bank holidays, a pension scheme and opportunities for professional development. This role suits someone with scheduling and administrative experience in engineering or facilities sectors.

Qualifications

• Experience in scheduling, planning or administration.
• Experience scheduling engineers or field-based staff is ideal.
• Experience in electrical, construction, engineering, maintenance or facilities management is desirable.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Act as the first point of contact for customers via telephone, email, WhatsApp and other channels.
• Log, assess and process enquiries to schedule works efficiently.
• Coordinate and schedule works for field-based engineers and manage diaries.
• Monitor engineer availability and allocate jobs to maximise productivity.
• Maintain scheduling and job management records with accuracy.
• Liaise with customers to arrange appointments and communicate changes.
• Prioritise reactive, emergency and planned maintenance works.
• Work with engineers to adjust schedules as priorities change.
• Prepare invoices and supporting documentation, ensuring timely distribution.
• Follow up on quotations and outstanding enquiries to support growth.
• Monitor shared inboxes and respond promptly to enquiries.
• Provide general administrative support and document management.
• Build and maintain strong customer relationships through responsive service.

Skills

Scheduling

Coordination

Administration

Customer service

Diary management

Tools

Microsoft Outlook

Excel

Word

Job description

Office Angels in Parsons Green, London is seeking an Administrator / Scheduler for a permanent, full-time role. You will be the main point of contact for customers, scheduling works for engineers and maintaining accurate records and invoices.

Office Angels offers 21 days annual leave + bank holidays, a pension scheme and opportunities for professional development. This role suits someone with scheduling and administrative experience in engineering or facilities sectors.