Electrical SERVICE SALES Support – Electrical/Electronics Industry

Virtuoso Recruitment; Fareham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Virtuoso Recruitment is seeking an Electrical SERVICE SALES Support for the Electrical/Electronics Industry. The role operates on a hybrid basis, combining homeworking with the Fareham Office, with hours: Mon-Thu 8:30–17:00 and Fri 8:30–14:00.

Key duties include answering all incoming calls, responding to enquiries within company timescales, preparing quotations, using the CRM, chasing leads to win or requote, and coordinating with the Head of Sales to maintain margins and ensure orders are

Qualifications

• Understanding of electrical systems or electronics.
• Good presentation skills.
• Good IT skills.

Responsibilities

• Answer all incoming calls promptly.
• Ensure enquiries and leads are responded to within company procedures.
• Proactively chase and close live enquiries.
• Chase existing enquiries to win or requote.
• Acknowledge new sales leads within set timescales and monitor the Sales Inbox.
• Accurately create and process quotations.
• Raise potential issues to Head of Sales.
• Accurate use of the CRM system and logging activities; convert quotes to sales orders.
• Maintain business acceptable margins.
• Ensure all sales orders adhere to the Sales Order Acceptance Procedure.
• Follow and resolve anomalies within timescales with internal departments.
• Coordinate account management activities with the Business Development Manager, organise visits and follow-up.
• Regularly follow up allocated leads and quotations.
• Maintain a professional presentation at all times.
• All paperwork and systems adhered to; report issues.
• Inform Head of Sales if more materials/support/equipment is needed.
• Other duties as required.

Skills

Electrical systems understanding

Presentation skills

IT skills

Job description

Electrical SERVICE SALES Support – Electrical/Electronics Industry

Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday

After training the job will be a hybrid of homeworking and Fareham Office

Key Responsibilities:

• To answer all incoming calls in a timely manner
• To ensure that all enquiries and leads are responded to within timescales set out in company procedures
• To proactively chase and close live enquiries
• To chase existing enquiries with the aim to win or requote
• To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox
• To accurately create and process quotations
• Proactively raising any potential issues to the Head of Sales
• Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders
• To maintain business acceptable margins
• To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure.
• All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution
• Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems.
• Regular follow up of allocated leads and quotations.
• Ensuring that a professional presentation is maintained at all times.
• All paperwork and systems are adhered to with any issues immediately reported.
• The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function
• Any other

KPI’s: As outlined in Objectives

Knowledge and Experience:

• Understanding of electrical systems or electronics.
• Good presentation skills
• Good IT skills

Attributes Required:

• A Good team player
• Able to work accurately to strict deadlines
• Able to manage time effectively
• Able to communicate at all levels