Aftercare Sales Advisor

CUBE Consulting; Letchworth; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work after training

34 days holidays

Private healthcare

Pension

Job summary

CUBE Consulting is seeking a Service Sales Consultant to join our team to support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion.

This role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Hybrid working after training with excellent benefits.

Qualifications

• Strong presentation and communication skills are essential.
• IT skills and familiarity with CRM systems are required.
• Experience using CRM software to manage inquiries and quotes is preferred.
• Understanding of electronic/electrical systems is advantageous but candidates from related tech backgrounds will be considered.

Responsibilities

• Respond to inbound calls and emails within agreed timescales.
• Proactively chase and close live enquiries.
• Create and process accurate quotations.
• Log activities in the CRM and convert quotes into orders.
• Maintain acceptable business margins and ensure orders meet procedures.
• Coordinate with internal teams to resolve issues within deadlines.
• Support account management, including arranging visits.
• Follow up leads and quotations regularly.
• Report issues or resource needs to Head of Sales.

Skills

Presentation skills

Communication skills

IT skills

CRM experience

Technical knowledge (electronics)

Tools

CRM software tools

Job description

We're looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class

Key Responsibilities

• Respond to all inbound customer calls and emails within agreed timescales
• Proactively chase and close live enquiries
• Follow up existing enquiries with the aim to win or requote
• Monitor the sales inbox and acknowledge new leads promptly
• Create and process accurate quotations
• Log all activities within the CRM and convert live quotes into sales orders
• Maintain acceptable business margins
• Ensure all sales orders meet the Sales Order Acceptance Procedure
• Work with internal departments to resolve anomalies within required timescales
• Support account management activities, including organising visits and resolving issues
• Regularly follow up allocated leads and quotations
• Maintain a professional approach at all times
• Report any issues, delays or resource needs to the Head of Sales

Knowledge & Experience

• Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
• Strong presentation and communication skills
• Good IT skills
• Experience working with CRM systems

Attributes

• A strong team player
• Able to work accurately to strict deadlines
• Excellent time‑management skills
• Confident communicating at all levels

Why Join Us?

You'll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday-Thursday 8:30-17:00, Friday 8:30-14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more