Service Sales - Electronic

CUBE Consulting; Fareham; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

34 days holidays

Private healthcare

Life insurance

Pension

Job summary

CUBE Consulting in Fareham is seeking a Service Sales Engineer to support customers by managing enquiries, processing sales orders, and ensuring a smooth service from first contact to completion.

The role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can work accurately to deadlines. After training, the position offers hybrid working with a comprehensive benefits package.

Qualifications

• Strong presentation and communication skills.
• Experience with CRM systems.
• Good IT skills.
• Understanding of electronic or electrical systems preferred.

Responsibilities

• Respond to inbound customer calls and emails within agreed timescales.
• Proactively chase and close live enquiries.
• Follow up existing enquiries to win or requote.
• Monitor the sales inbox and acknowledge new leads promptly.
• Create and process accurate quotations.
• Log all activities within the CRM and convert live quotes into sales orders.
• Maintain acceptable business margins.
• Ensure all sales orders meet the Sales Order Acceptance Procedure.
• Work with internal departments to resolve anomalies within required timescales.
• Support account management activities, including organising visits and resolving issues.
• Regularly follow up allocated leads and quotations.
• Maintain a professional approach at all times.
• Report any issues, delays or resource needs to the Head of Sales.

Skills

Presentation & communication

CRM systems

IT skills

Teamwork

Tools

CRM software

Job description

We’re looking for a Service Sales Engineer to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class

Key Responsibilities

• Respond to all inbound customer calls and emails within agreed timescales
• Proactively chase and close live enquiries
• Follow up existing enquiries with the aim to win or requote
• Monitor the sales inbox and acknowledge new leads promptly
• Create and process accurate quotations
• Log all activities within the CRM and convert live quotes into sales orders
• Maintain acceptable business margins
• Ensure all sales orders meet the Sales Order Acceptance Procedure
• Work with internal departments to resolve anomalies within required timescales
• Support account management activities, including organising visits and resolving issues
• Regularly follow up allocated leads and quotations
• Maintain a professional approach at all times
• Report any issues, delays or resource needs to the Head of Sales

Knowledge & Experience

• Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
• Strong presentation and communication skills
• Good IT skills
• Experience working with CRM systems

Attributes

• A strong team player
• Able to work accurately to strict deadlines
• Excellent time‑management skills
• Confident communicating at all levels

Why Join Us?

You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You’ll be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training.

• Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more