Service Sales - Electronic

CUBE Consulting; Letchworth; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

34 days holidays

Private healthcare

Life insurance

Pension

Job summary

CUBE Consulting seeks a Service Sales Engineer to support customers from first contact to completion. You will handle enquiries, process sales orders and create professional quotations, while coordinating with internal teams to resolve issues.

This role suits someone who thrives in a fast-paced environment, values accuracy and customer focus, and will start with training before transitioning to hybrid working.

Qualifications

• Understanding of electronic and electrical systems would be ideal but we will consider other candidates with technical product experience.
• Strong presentation and communication skills
• Good IT skills
• Experience working with CRM systems

Responsibilities

• Respond to inbound customer calls and emails within agreed timescales
• Proactively chase and close live enquiries
• Follow up existing enquiries with the aim to win or requote
• Monitor the sales inbox and acknowledge new leads promptly
• Create and process accurate quotations
• Log all activities within the CRM and convert live quotes into sales orders
• Maintain acceptable business margins
• Ensure all sales orders meet the Sales Order Acceptance Procedure
• Work with internal departments to resolve anomalies within required timescales
• Support account management activities, including organising visits and resolving issues
• Regularly follow up allocated leads and quotations
• Maintain a professional approach at all times
• Report any issues, delays or resource needs to the Head of Sales

Skills

CRM experience

Presentation skills

IT literacy

Customer facing

Tools

CRM software

Job description

We’re looking for a Service Sales Engineer to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class

Key Responsibilities

• Respond to all inbound customer calls and emails within agreed timescales
• Proactively chase and close live enquiries
• Follow up existing enquiries with the aim to win or requote
• Monitor the sales inbox and acknowledge new leads promptly
• Create and process accurate quotations
• Log all activities within the CRM and convert live quotes into sales orders
• Maintain acceptable business margins
• Ensure all sales orders meet the Sales Order Acceptance Procedure
• Work with internal departments to resolve anomalies within required timescales
• Support account management activities, including organising visits and resolving issues
• Regularly follow up allocated leads and quotations
• Maintain a professional approach at all times
• Report any issues, delays or resource needs to the Head of Sales

Knowledge & Experience

• Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
• Strong presentation and communication skills
• Good IT skills
• Experience working with CRM systems

Attributes

• A strong team player
• Able to work accurately to strict deadlines
• Excellent time‑management skills
• Confident communicating at all levels

Why Join Us?

You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You’ll be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training.

• Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more