Electrical Helpdesk Engineer

Resourcing Group; Poynton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

20 days holiday

Pension

Private healthcare

Job summary

Resourcing Group is seeking a Technical Support Engineer for an office-based role in the United Kingdom, with very occasional on-site visits.

You will troubleshoot end-user technical product issues, support business clients, electricians, installers and the public, and manage a ticketing system with inbound/outbound communications. The role includes remote monitoring, site visits, route planning and ISO documentation work.

Qualifications

• Previous experience in a technical support role.
• Ideally an electrical background with metering knowledge.
• Strong technical aptitude and quick learning of products.

Responsibilities

• Troubleshoot end-user technical product issues with customers.
• Support business clients, electricians, installers and the public.
• Use ticketing system to handle inbound/outbound support calls and emails.
• Remote monitoring to resolve issues over the phone.
• Manage weekly site-visit diary to customer homes and commercial sites.
• Assist with ISO procedures and technical documentation.

Skills

Technical support

Troubleshooting

Remote monitoring

Customer service

Route planning

Diary management

Tools

Ticketing system

Job description

Technical Support Engineer

required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• £35,000 - £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

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