Electrical Craftsperson

Serco Group; Norwich; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

27 days + bank holidays

Pension scheme

Park & Ride shuttle

Internal courses and progression

Employee Assistance Programme

Retail discounts

Job summary

Serco Group in Norwich seeks an Electrical Craftsperson to join our healthcare estates team at Norfolk & Norwich University Hospital. You’ll help ensure critical hospital infrastructure operates safely, reliably and efficiently to support patient care.

The role includes reactive repairs, planned maintenance, safety compliance, and work across a range of plant and equipment. DBS checks will be carried out and a comprehensive benefits package is offered.

Qualifications

• Proven experience in electrical maintenance within a complex environment.
• Strong fault-finding skills and the ability to work independently.
• Good communication and customer service skills with care and professionalism.
• Awareness of health and safety practices and your own limitations.

Responsibilities

• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance across a wide range of plant, services, and equipment.
• Complete planned preventative maintenance to ensure reliability and compliance.
• Maintain high standards of safety, efficiency, and workmanship across all tasks.
• Identify faults, elevate issues, and request parts or support when required.
• Follow all policies, procedures, workplace regulations, and best practice guidelines.
• Accurately complete work orders and documentation using internal system.

Skills

Electrical maintenance

Fault finding

Independent worker

Customer service

Health and safety

Problem solving

Tools

Internal system

Job description

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Serco: Norfolk & Norwich University Hospital, NR4 7UY
Permanent, Full time (37.5 hours per week, Monday to Friday 08:00 to 16:00)
£34,231 - £38,478 per annum depending on qualifications and experience, plus excellent benefits

Ready to impact a better future?

As an Electrical Craftsperson in our healthcare estates team, you’ll help ensure critical hospital infrastructure operates safely, reliably, and efficiently – supporting an environment where patient care can thrive every day.

Your work will directly contribute to a positive impact on communities by maintaining essential electrical systems that healthcare professionals depend on. From preventative maintenance to urgent repairs, you’ll play a key role in keeping services running smoothly and safely, helping to protect both people and the future of the estate.

What you’ll do as an Electrical Craftsperson

You’ll be entrusted to:

• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance across a wide range of plant, services, and equipment
• Complete planned preventative maintenance to ensure reliability and compliance
• Maintain high standards of safety, efficiency, and workmanship across all tasks
• Identify faults, elevate issues, and request parts or support when required
• Follow all policies, procedures, workplace regulations, and best practice guidelines
• Accurately complete work orders and documentation using internal system

Does this sound like you?

You’ll be a great fit for this role if you have…

• Proven experience in electrical maintenance within a complex environment
• Strong fault-finding skills and the ability to work independently
• Good communication and customer service skills with a focus on care and professionalism
• Awareness of health and safety practices and your own limitations
• A proactive approach to problem-solving and continuous improvement

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 27 days plus bank holidays (increasing to 29 and 33 days respectively after 5 and 10 years’ service)
• Up to 6% contributory pension scheme
• Park & Ride shuttle service to the hospital
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).