Electrical Technician

Serco Group; Norwich; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

27 days + bank holidays

Pension scheme

Free park and ride shuttle

Internal courses and progression

Wellbeing and health support

Employee discounts

Job summary

Serco, Norfolk & Norwich University Hospital, Norwich, is recruiting multiple Electrical Technicians to maintain critical electrical services across the hospital estate. You will support reactive repairs, planned maintenance, and compliance to safety standards, ensuring patient care remains uninterrupted.

You will join an estates team delivering reliable building services, with training opportunities and a competitive benefits package.

Qualifications

• Completed a recognised electrical apprenticeship or equivalent training.
• Relevant City and Guilds and/or BTEC electrical qualifications.
• Experience in large or complex buildings is preferred.
• Knowledge of electrical building services and safety standards.
• Strong communication and customer-focused approach.

Responsibilities

• Maintain electrical services, plant, and equipment across the hospital estate to high safety and performance standards.
• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance as directed by estates supervisors and managers.
• Deliver planned preventative maintenance across a wide range of electrical systems and equipment.
• Work safely at all times, assess risks, follow permits and policies, and seek advice when needed.
• Communicate clearly with colleagues, supervisors, managers, and hospital staff regarding work activity and service availability.
• Accurately complete work orders and records using computerised labour control and time and attendance systems.

Skills

Electrical apprenticeship

City and Guilds

BTEC electrical qualifications

Communication skills

Electrical building services

Education

City and Guilds qualifications

BTEC electrical qualifications

Job description

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Serco: Norfolk & Norwich University Hospital, NR4 7UY

Permanent, Full Time

Up to £45,951 per annum + Rotary Shift Payment* (potential earnings £55-£60K) + Excellent Benefits

*Additional rotary shift payment of £1950 per 52 weeks, additional pay 0.5x time on Saturdays, 1x time Sundays and bank holidays when rostered to work.

Please see shift rota below

Ready to impact a better future?

Due to growth, we are recruiting for several Electrical Technicians supporting the Norfolk and Norwich University Hospital (NNUH), you’ll help keep a critical healthcare environment running safely, reliably, and efficiently. Your work will directly support patient care, colleagues, and the wider community by ensuring essential electrical services are always available.

In this role, you’ll be part of a trusted estates team delivering a positive impact every day. From planned maintenance to urgent repairs, your expertise will help create a safe, compliant, and resilient hospital estate - where technology, care, and people come together for the future.

What you’ll do as an Electrical Technician

You’ll be entrusted to:

• Maintain electrical services, plant, and equipment across the hospital estate to high safety and performance standards
• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance as directed by estates supervisors and managers
• Deliver planned preventative maintenance across a wide range of electrical systems and equipment
• Work safely at all times, assessing risks, following permits and policies, and knowing when to seek advice or support
• Communicate clearly with colleagues, supervisors, managers, and hospital staff regarding work activity, progress, and service availability
• Accurately complete work orders and records using computerised labour control and time and attendance systems

Does this sound like you?

You’ll be a great fit for this role if you have…

• Completed a recognised electrical apprenticeship or equivalent structured training programme
• Relevant City and Guilds and or BTEC electrical qualifications
• Proven experience working in a similar environment, ideally within large or complex buildings
• Knowledge and understanding of electrical building services
• Strong communication skills and a customer-focused approach

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities - and the support and tools to help you seize them

What we offer

• 27 days plus bank holidays (increasing to 29 and 33 days respectively after 5 and 10 years’ service)
• Up to 6% contributory pension scheme
• Free park and ride shuttle service from Costessey Park and Ride
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Shift rota:

Block

Shift

Days On

1

Nights (22:00-06:00)

7

Off

Rest Days

3

2

Early’s (06:00-14:00)

5

Off

Rest Days*

2

3

Lates (14:00-22:00)

6

Off

Rest Days

2

4

Early’s (06:00-14:00)

6

Off

Rest Days

3

5

Lates (14:00-22:00)

5

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).