Electrical & Controls Technician

Mars; Wanlip; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading racing support company is looking for a Race Systems Technician to provide technical support during motorsport events. This role requires extensive travel, with the technician responsible for on-site and remote troubleshooting of communication systems. Ideal candidates will have a background in technical support, excellent problem-solving skills, and the ability to work under pressure in high-stakes environments. This position offers the chance to work closely with racing teams and drivers, ensuring top-tier communication solutions during critical racing events.

Qualifications

• Experience in technical support in motorsport, broadcast, AV industry, or military.
• Experience with two-way radios from global brands.
• Excellent time management and organisational skills.

Responsibilities

• Lead trackside and remote technical support for high-profile customers.
• Manage customer relationships, offering technical solutions.
• Troubleshoot communication equipment issues in real time.

Skills

Technical support experience

Excellent troubleshooting skills

Excellent customer service skills

Ability to work under pressure

Strong communication skills

Education

Technical certification in electronics or telecommunications

Tools

Diagnostic equipment

Managed network switches

Job description

Overview

The Race Systems Technician plays a crucial role in MRTC's customer‑facing operations, providing global on‑site and remote technical support to motorsport and event‑based customers in both individual and team environments. The role requires subject‑matter expertise in a variety of communication systems, ensuring that MRTC's wide range of equipment performs flawlessly under demanding conditions.

In addition to assisting with Level 3 remote support, the Race Systems Technician is responsible for system management and coordination, implementing thorough documentation and resolution tracking. By building customer relations and providing cutting‑edge technical solutions, the role ensures that MRTC remains at the forefront of the communications industry.

Role Expectation

As part of MRTC's Race Support team, the Race Systems Technician is required to travel extensively to a range of motorsport venues, work out of hours (evenings and weekends, at an enhanced rate) aligned with racing schedules, and perform in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition.

This physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high‑pressure, high‑noise environments. The fast‑paced nature of motorsport means that applicants must troubleshoot quickly with limited resources and make critical decisions in real‑time during practice, qualifying, and race sessions.

Responsibilities

• Lead individual trackside and remote technical support for high‑profile customers in motorsport and events.
• Liaise and manage customer relationships, both pre‑ and post‑event, offering technical solutions and encouraging business growth.
• Configure radio systems, intercom networks, and associated equipment live at event locations.
• Troubleshoot and resolve communication equipment issues in real time.
• Manage small‑to‑medium‑sized events, utilising time prioritisation to support multiple customers and their communications systems at event locations.
• Build, test, and certify a wide variety of communications systems before deployment.
• Manage and maintain race support inventories to ensure up‑to‑date stock levels on site.
• Perform training for customers with regard to proper use and logical troubleshooting of systems.

Qualifications

• Experience in technical support in motorsport, broadcast, AV industry, or military.
• Experience with two‑way radios from global brands, such as Motorola or Kenwood.
• Understanding of radio protocols, such as TETRA, DMR, or Nexedge.
• Frequency management in UHF and VHF bands (simplex/duplex) for direct and trunk systems.
• Excellent troubleshooting and problem‑solving skills.
• Ability to work under pressure in time‑sensitive situations.
• Excellent customer service and interpersonal skills.
• Willingness to travel extensively to race events (both nationally and internationally, for approximately 100 days a year).
• Valid driver’s licence with clean driving record.
• Good soldering and electronic repair skills.
• Strong verbal and written communication skills.
• Proficient use of diagnostic equipment and basic communications test equipment.
• Experience with managed network switches/routing, VPN, and other remote technologies.
• Excellent time management and organisational skills.

Desired Skills

• Technical certification in electronics, telecommunications, or a related field.
• Understanding of radio frequency and spectrum management.
• Experience with AOIP technologies, such as AES67 and/or Dante.
• Knowledge of race operations and procedures.