Waiting List Officer - Surgical Admissions

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 32,000; Full time

Job summary

East and North Hertfordshire NHS Trust in Stevenage is recruiting a Waiting List Officer - Surgical Admissions. You will support patient pathways from referral through to admission, managing waiting lists, bookings, and pre-operative assessments.

The role requires strong administrative skills, the ability to work in a team, and initiative to maintain accurate Trust records and deliver high-quality elective care services.

Qualifications

• Strong administrative and organisational skills.
• Ability to work in a team and use own initiative.

Responsibilities

• Manage waiting lists and book patients into theatre sessions.
• Coordinate admissions and pre-operative assessment appointments.
• Maintain patient information on Trust systems.
• Monitor patient pathways and assist with RTT and cancer waiting time standards.
• Respond to patient enquiries and maximise theatre capacity.

Job description

We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.

You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.

We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us., As a Waiting List Officer within Elective Planned Care, you will play a key role in supporting patient pathways from referral through to admission for surgery.

Your responsibilities will include managing waiting lists, booking patients into theatre sessions, coordinating admissions and pre-operative assessment appointments, and ensuring patient information is maintained accurately on Trust systems.

You will work closely with Consultants, Theatre Teams, Pre-Operative Assessment, Service Managers and patients to ensure the smooth delivery of elective care services. The role involves monitoring patient pathways, supporting compliance with RTT and cancer waiting time standards, responding to patient enquiries, and helping to maximise the utilisation of theatre capacity.

Working as part of a busy and supportive team, you will provide cross-cover across multiple specialties and contribute to delivering a high-quality, patient-focused service while supporting the Trust's elective recovery and performance objectives.

The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.