Waiting List Coordinator

Nhs-1; Lancaster; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster seeks a Waiting List Coordinator (NHS AfC Band 3) to support elective surgery scheduling and pre-operative pathways. You will handle patient communications by telephone, liaise with clinical teams and external agencies, and ensure performance standards are met in a fast-paced, patient-centered environment.

The role requires empathy, discretion with confidential information and a commitment to high-quality administrative

Qualifications

• IT Skills required and comfortable with office systems.
• GCSE Maths and English achieved at minimum level.
• NVQ3 / 2 A levels / BTEC / City & Guilds or equivalent.

Responsibilities

• Manage scheduling for Pre-Operative Assessments and Elective Surgery.
• Daily patient contact via telephone and liaise with departments.
• Support management to ensure performance standards are met.
• Maintain patient confidentiality and high-quality customer care.

Skills

Communication

Team work

Attention to Detail

Working to deadlines

Multi Task

Education

IT Skills

GCSE Maths and English

NVQ3 / 2 A levels / BTEC / City & Guilds

Job description

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 05/11/2026 23:59

Waiting List Coordinator

NHS AfC: Band 3

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.

It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.

Main duties of the job

An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patient’s elective surgery with a high level of job satisfaction when arranging patient care.

The successful post holder will be responsible for the management of scheduling patients their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.

The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.

The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education & Qualifications

• IT Skills
• GCSE Maths and English
• NVQ3 / 2 A levels / BTEC / City & Guilds

Experience

• Customer Service
• Admin Experience
• Demanding Situations

Skills, Ability & Knowledge

• Communication
• Team work / Good working relationships
• Attention to Detail
• Working to deadlines
• Multi Task

Personal Qualities

• Ability to work under pressure, use initiative and be flexible
• Ability to adapt to change and undertake training
• Cooperative, Enthusiastic, Self Motivated, Approachable, Friendly

Internal only posts are only open to employees of UHMBT and this does not include employees of OneLSC working in our hospitals.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, there is a charge of £41.00 for Enhanced and £20.00 for Standard & Basic clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 4 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .