Elective & Diagnostic Booking Officer – 12-Month FTC

The Methodist Church in Britain; Frimley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Training in professional, management &

Support for work-life balance

Flexible working options

Job summary

Frimley Health NHS Foundation Trust is seeking a receptionist/administration assistant for a 12-month fixed-term post in the Elective and Diagnostic Team at Frimley Park Hospital, focused on endoscopy. You will book appointments across all Trust sites and help run and monitor appointment systems.

Liaison with patients and clinical staff under tight deadlines requires excellent communication, accuracy and customer service.

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent.
• Experience in a hospital or busy office environment.
• Significant experience handling difficult patient situations.
• Some customer care experience.

Responsibilities

• Book appointments across all Trust sites.
• Implement and monitor new appointment systems.
• Help the Trust meet its targets.
• Provide very high customer service to patients and to internal and external staff.

Skills

Verbal & written communication

Attention to detail

Working under pressure

Initiative

Customer service (telephone)

Education

GCSE English and Maths pass

ECDL or equivalent

Job description

Frimley Health NHS Foundation Trust is seeking a receptionist/administration assistant for a 12-month fixed-term post in the Elective and Diagnostic Team at Frimley Park Hospital, focused on endoscopy. You will book appointments across all Trust sites and help run and monitor appointment systems.

Liaison with patients and clinical staff under tight deadlines requires excellent communication, accuracy and customer service.