Elective Care Operations Manager

Imperial College Healthcare NHS Trust; London Borough of Hammersmith and Fulham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking a Service Support Manager to help deliver elective admissions and theatre programmes. You will manage daily admin, support RTT performance and patient flow, and collaborate with clinical teams to maintain safe, efficient pathways.

The role emphasizes leadership, cross-site coverage, and continuous improvement within the Renal and Transplant Directorate. Flexible working and development opportunities are available.

Qualifications

• Educated to Foundation Degree level or equivalent; training in management highly regarded.
• Experience in healthcare administration and leadership behaviours.
• Experience coordinating services, meeting performance indicators and priorities.

Responsibilities

• Plan and coordinate daily administrative work to ensure clinics run smoothly.
• Promote clear, patient-centred communication across the administrative team.
• Provide compassionate, professional leadership and drive continuous improvement.
• Monitor resources and flag variances or risks to senior managers.
• Maintain own learning and support a culture of development.
• Provide cross-cover for key admin duties to maintain safe patient flow.
• Follow policies and propose improvements where processes fail.

Skills

Customer service

Communication

Problem-solving

Digital skills

Minute taking

Report writing

Data analysis

Education

Foundation Degree level

Management or leadership training

Job description

Imperial College Healthcare NHS Trust is seeking a Service Support Manager to help deliver elective admissions and theatre programmes. You will manage daily admin, support RTT performance and patient flow, and collaborate with clinical teams to maintain safe, efficient pathways.

The role emphasizes leadership, cross-site coverage, and continuous improvement within the Renal and Transplant Directorate. Flexible working and development opportunities are available.