Elective Care Operations Lead — Flexible Working

Imperial; Greater London; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition

Cycle to Work

Season ticket loan

Job summary

Imperial College Healthcare NHS Trust in London is seeking a Service Support Manager for the Renal and Transplant Directorate at Hammersmith Hospital to oversee elective admissions and theatre planning. You will lead administrative teams, manage patient pathways and RTT performance, and ensure efficient, patient‑centred service delivery across sites, including evenings and weekends.

The role requires strong leadership, organisational and communication skills, with a focus on continuous

Qualifications

• Educated to Foundation Degree level or equivalent level of knowledge through experience or specialist training.
• Management or leadership training

Responsibilities

• Plan and coordinate daily administrative work for the service so that clinics, appointments and associated patient pathways run smoothly and efficiently.
• Promote clear, courteous and patient-centred communication across the administrative team, ensuring information given to patients, carers and staff is accurate, timely and easy to understand.
• Role-model compassionate, inclusive and professional leadership, promoting a positive, supportive team culture aligned with Trust values.
• Support cost-effective service delivery by monitoring the use of pay and non-pay resources within the administrative team and flagging variances or risks to senior managers.
• Maintain own learning and development, actively seeking feedback and development opportunities and supporting a culture of continuous improvement in the team.
• Provide cross-cover for key administrative duties (for example reception or call handling during peak demand) to maintain safe and responsive services for patients This may include working cross site as well as evening and weekend cover.
• Follow Trust and departmental policies, procedures and agreed protocols, identify and suggest improvements where processes are not working effectively.

Skills

Interpersonal skills

Organisational skills

Leadership

Communication

Problem-solving

Data analysis

MS Office

Education

Foundation Degree level

Leadership training

Tools

MS Office

NHS systems

Job description

Imperial College Healthcare NHS Trust in London is seeking a Service Support Manager for the Renal and Transplant Directorate at Hammersmith Hospital to oversee elective admissions and theatre planning. You will lead administrative teams, manage patient pathways and RTT performance, and ensure efficient, patient‑centred service delivery across sites, including evenings and weekends.

The role requires strong leadership, organisational and communication skills, with a focus on continuous