Elective Admissions Manager

The Hillingdon Hospitals NHS Foundation Trust; London Borough of Croydon; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an Elective Admissions Manager to deliver high-quality, efficient patient services and provide operational support to General Managers and Divisional Directors. Working with senior clinical leaders, the post holder will drive elective recovery, performance monitoring and service improvement across the Elective Admissions Team.

The role includes stakeholder engagement, recruitment, training, and the development of robust SOPs to support

Qualifications

Responsibilities

• Deliver high-quality, efficient patient services and provide operational management support to senior leaders.
• Support the Elective Admissions Team's day-to-day performance, recruitment, training and delivery of elective recovery objectives.
• Act as system lead/super-user for elective admissions systems and related scheduling/tools.
• Provide leadership for Elective Admissions, ensuring safe, patient-focused services meeting quality, performance, access and financial targets.
• Lead projects and service improvement initiatives, develop SOPs, monitor activity and report findings to management.
• Line manage administrative staff, oversee recruitment, induction, appraisal and development.

Skills

Operational management

Stakeholder collaboration

System administration

Recruitment

Training and development

Job description

• The Elective Admissions Manager is responsible for delivering high-quality, efficient patient services, providing operational management support to the General Managers and Divisional Directors. Working collaboratively with Service Directors, Lead Nurses, Matrons, Clinical Managers and Charge Nurses, the post holder will support achievement of agreed performance, productivity, financial and clinical quality targets.
• The post holder will support the Theatres, Anaesthetics and Preoperative Manager with the day-to-day management, performance and monitoring of the Elective Admissions Team, including recruitment, training and retention, and delivery of elective recovery objectives.
• They will act as system lead/super-user for key services, including telephony, elective admissions demand and capacity management, LUNA (or equivalent), Care Coordination Solution (CCS), and systems supporting referrals, appointments and elective scheduling.
• The role will support strategic and operational service development, lead agreed projects and service improvement initiatives, manage internal monitoring and external reporting, and deputise for the Theatres, Anaesthetics and Preoperative Manager at internal and external meetings., Provide operational leadership for Elective Admissions, ensuring safe, efficient, patient-focused services that meet Trust quality, performance, access, productivity and financial objectives. Monitor activity, identify risks and underperformance, implement corrective actions and elevate significant issues appropriately.
• Support the Theatres, Anaesthetics and Preoperative Manager with elective recovery, service transformation, business planning, budget management, workforce recruitment, retention and development. Lead agreed projects, service redesign, capacity planning and development of robust SOPs to support data quality, patient tracking and performance reporting.
• Line manage administrative staff, including recruitment, induction, appraisal, development, attendance, capability and conduct, promoting Trust values and compliance with mandatory training.
• Support clinical governance, health and safety, risk management, complaints and patient feedback, ensuring learning drives continuous improvement. Communicate effectively with patients, families, staff and internal/external stakeholders.
• Act as system administrator/super-user for Elective Admissions systems and deputise for the Theatres, Anaesthetics and Preoperative Manager at relevant meetings.

  The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

  The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.