Theatre & Elective Care Operations Manager

Imperial College Healthcare NHS

London Borough of Hammersmith and Fulham

On-site

GBP 30,000 - 40,000

Full time

5 days ago

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Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust in London is seeking a Service Support Manager to join the Renal and Transplant Directorate at Hammersmith Hospital. You will help deliver elective admissions and theatre programmes, ensuring smooth patient pathways and effective RTT performance.

You will work closely with clinical and operational teams to manage inpatient waiting lists, theatre planning, and day-to-day service delivery, promoting patient-centred communication and professional leadership

Qualifications

Proven experience in operational service delivery.
Strong interpersonal and organisational skills.

Responsibilities

Plan and coordinate daily administrative work for the service so clinics, appointments and patient pathways run smoothly.
Promote clear, courteous, patient-centred communication within the administrative team.
Demonstrate compassionate, inclusive leadership and support a positive team culture.
Monitor use of resources and flag variances or risks to senior managers.
Pursue continuous improvement through feedback and development opportunities.
Provide cross-cover for reception or call handling during peak demand and may work cross-site, evenings or weekends.