Elective Admissions & Theatre Operations Lead

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust invites applications for a Service Support Manager in the Renal and Transplant Directorate at Hammersmith Hospital. The role focuses on supporting the delivery of elective admissions and the theatre programme, ensuring effective patient pathways and robust waiting list management.

You will lead administrative activities, support RTT performance, and work closely with clinical and operational teams to maintain high-quality patient flow across sites.

Qualifications

• Dynamic, highly motivated with excellent interpersonal and organisational skills.
• Experience of operational service delivery.
• Experience of inpatient waiting list management.
• Experience with theatre planning and elective admissions.

Responsibilities

• Plan and coordinate daily administrative work for the service so that clinics, appointments and patient pathways run smoothly.
• Promote clear, courteous and patient-centred communication across the administrative team.
• Role-model compassionate, inclusive and professional leadership aligned with Trust values.
• Monitor use of pay and non-pay resources within the administrative team and flag variances or risks to senior managers.
• Maintain learning and development and support continuous improvement in the team.
• Provide cross-cover for key administrative duties to maintain safe and responsive services for patients (including cross-site, evening and weekend work).
• Follow Trust policies and identify/improve ineffective processes.

Skills

Interpersonal skills

Organisational skills

Operational service delivery

Theatre planning

Elective admissions

RTT performance

Tools

P2 reporting

Job description

Imperial College Healthcare NHS Trust invites applications for a Service Support Manager in the Renal and Transplant Directorate at Hammersmith Hospital. The role focuses on supporting the delivery of elective admissions and the theatre programme, ensuring effective patient pathways and robust waiting list management.

You will lead administrative activities, support RTT performance, and work closely with clinical and operational teams to maintain high-quality patient flow across sites.