EL/PL Claims Advisor — Pre-Litigation & Portal Specialist

Carpenters Limited; Liverpool; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Volunteering days

Matched giving

Medicash plan

Wellbeing tools

Life assurance 4x

Pension scheme

Wellbeing champions

Training & development

Social events

Job summary

Carpenters Group in the UK is seeking a claims professional to manage a caseload of non-litigated EL/PL personal injury claims, delivering high-quality legal advice and client service. You will progress claims efficiently through the EL/PL portal and pre-litigation stages, ensuring compliance with the Pre-Action Protocol and internal SLAs.

The role requires strong communication, analytical skills and experience with case management systems like Solcase, and you will work within a supportive team

Qualifications

• Experience handling non-litigated EL/PL claims in a PI environment.
• Strong understanding of the EL/PL portal and pre-litigation processes.
• Excellent client care and written/verbal communication.
• Strong analytical and problem-solving abilities.
• Proficient with case management systems and common IT tools.
• Ability to work independently and as part of a team.

Responsibilities

• Handle a varied caseload of non-litigated EL/PL claims, primarily within the portal and pre-action protocol stages.
• Assess liability and quantum, review medical evidence, and draft schedules of special damages.
• Provide clear, empathetic legal advice to clients and insurers, maintaining regular communication and managing expectations.
• Liaise with external agencies including medical experts, investigators, and rehabilitation providers.
• Ensure timely progression of cases in line with the Pre-Action Protocol for Low Value Personal Injury Claims and internal service level agreements.
• Maintain accurate records using case management systems (e.g., Solcase) and Microsoft Office tools.
• Contribute to team performance by meeting financial and productivity targets.
• Promote a positive, inclusive working culture and uphold the firm’s values.

Skills

Client communication

Analytical thinking

Case management

Independent worker

Team collaboration

Tools

Solcase

Microsoft Office

Job description

Carpenters Group in the UK is seeking a claims professional to manage a caseload of non-litigated EL/PL personal injury claims, delivering high-quality legal advice and client service. You will progress claims efficiently through the EL/PL portal and pre-litigation stages, ensuring compliance with the Pre-Action Protocol and internal SLAs.

The role requires strong communication, analytical skills and experience with case management systems like Solcase, and you will work within a supportive team