EL/PL File Handler

Carpenters Limited; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Volunteer days

Matched giving

Medicash plan

Wellbeing support

Pension

Training & development

Social events

Dress for your day

Job summary

Carpenters Group is seeking a dedicated claims professional to manage a caseload of non-litigated EL/PL claims from portal and pre-action stages. You will assess liability, review medical evidence, and draft schedules of damages while maintaining client and insurer communications.

Based in Cardiff, the role emphasises timely progression, adherence to protocols, and effective use of case management systems and MS Office tools, within a supportive team environment.

Qualifications

• Experience in handling non-litigated EL/PL claims, ideally within a personal injury environment.
• Strong understanding of EL/PL portal and pre-litigation processes.
• Excellent client care and communication skills, both written and verbal.

Responsibilities

• Handle a varied caseload of non-litigated EL/PL claims, primarily within portal and pre-action stages.
• Assess liability and quantum, review medical evidence, and draft schedules of special damages.
• Provide clear, empathetic legal advice to clients and insurers, maintaining regular communication.
• Liaise with external agencies including medical experts, investigators, and rehabilitation providers.
• Ensure timely progression of cases in line with Pre-Action Protocol and internal SLAs.
• Maintain accurate records using case management systems and MS Office tools.
• Contribute to team performance by meeting financial and productivity targets.
• Promote a positive, inclusive working culture and uphold firm values.

Skills

EL/PL claims

Pre-litigation

Client care

Analytical skills

IT tools

Case management

Tools

Solcase

Microsoft Office

Job description

Job Purpose

To manage a caseload of non-litigated Employer’s Liability (EL) and Public Liability (PL) personal injury claims, delivering high-quality legal advice and client service.

The role focuses on progressing claims efficiently through the EL/PL portal and pre-litigation stages, ensuring compliance with relevant legislation and internal standards.

Key Responsibilities

• Handle a varied caseload of non-litigated EL/PL claims, primarily within the portal and pre-action protocol stages.
• Assess liability and quantum, review medical evidence, and draft schedules of special damages.
• Provide clear, empathetic legal advice to clients and insurers, maintaining regular communication and managing expectations.
• Liaise with external agencies including medical experts, investigators, and rehabilitation providers.
• Ensure timely progression of cases in line with the Pre-Action Protocol for Low Value Personal Injury Claims and internal service level agreements.
• Maintain accurate records using case management systems (e.g., Solcase) and Microsoft Office tools.
• Contribute to team performance by meeting financial and productivity targets.
• Promote a positive, inclusive working culture and uphold the firm’s values.

Experience & Knowledge

• Experience in handling non-litigated EL/PL claims, ideally within a personal injury environment.
• Strong understanding of the EL/PL portal and pre-litigation processes.
• Excellent client care and communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficient in case management systems and general IT tools.
• Ability to work independently and as part of a collaborative team.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy