Customer Service Assistant - Reception

TN United Kingdom; Redditch; On-site; GBP 18,000 - 24,000; Full time

Job summary

A fun and dynamic environment is seeking a Customer Service Assistant in Redditch. The role involves managing reception, addressing customer enquiries, and hosting events. Ideal candidates are proactive, friendly, and flexible, ensuring exceptional service. Opportunities for career advancement are available.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude.
• Fully flexible, including evenings and weekends.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and addressing enquiries.
• Host events, maintain cleanliness, and prepare food and drinks.
• Work across various departments, including running the Laser Arena and serving drinks.

Skills

Customer Service

Communication

Attention to Detail

Team Player

Flexibility

Job description

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Customer Service Assistant - Reception, Redditch

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Client:

Location:

Redditch, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3b0b5787c336

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Are you looking to work in
a fun environment where confidence, energy, and a positive attitude are all you
need? The rest we can teach you!

We have something fun for
all the family to do, regardless of age. Our centres are fantastic places to
visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's
in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena,
Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a
fabulous food menu.

The Role

As a Customer Service
Assistant, you'll provide an excellent customer experience by managing
reception bookings, addressing enquiries, identifying sales opportunities,
hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various
departments, from running the Laser Arena and hosting Escape Room experiences
to managing karaoke rooms and serving drinks at the bar. Every day will bring
something new, keeping the fun flowing!

You should be efficient,
proactive, friendly, and confident in customer interactions, with exceptional
service as your priority.

Skills You Need

• Determined, enthusiastic,
  and able to work in a fast-paced environment
• Excellent customer
  service, communication skills, and a "nothing is too much trouble"
  attitude
• Fully flexible, including
  evenings and weekends
• Approachable, helpful,
  organised, strong
  attention to detail and a strong team player
• Tenpin Treats – Retailer
  discounts, Smart Tech and Best Doctors
• Free Bowling for family
  and friends
• Free Food (when working 6+
  hours)
• Enhanced Maternity,
  Paternity, Adoption leave
• Employee Assistance
  Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.

What Happens Next?

Ready
to grow your career with us? Click apply and complete our quick 2-minute
application.