Sales Operations Manager - Maritime Business Operations

Viasat; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can drive sales operations excellence and optimize processes in a dynamic maritime business unit. This role offers the chance to work closely with sales leadership, enhancing effectiveness through technology and analytics. You'll be a key player in managing sales data and improving workflows, ensuring the team meets its targets while fostering a collaborative environment. If you thrive in fast-paced settings and enjoy transforming sales operations, this opportunity is perfect for you!

Qualifications

• Strong experience in Sales Operations, preferably within the maritime industry.
• Ability to manage multiple priorities and learn new tools quickly.
• Demonstrated ability to define and implement sales processes.

Responsibilities

• Provide tactical support to sales leadership and teams.
• Engage with sales to ensure understanding of ongoing projects.
• Drive Salesforce adoption and maintain high data accuracy.

Skills

Sales Operations

CRM Systems

Sales Analytics

Process Optimization

Stakeholder Management

Problem Solving

Communication

Attention to Detail

Tools

Salesforce

Excel

PowerPoint

Tableau

JIRA

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Maritime

Inmarsat’s Maritime business unit is the leader in global mobile satellite communications at sea. Thousands of vessels rely on our unrivalled end-to-end service availability and coverage for operational communications and safety services. We offer the broadest portfolio of mobile voice and data solutions on the market, so we can meet the needs of all types and size of vessel – and every budget.

Primary Role Purpose:

As a key member of the MBU Business Operations team, you will provide trusted, hands-on tactical support to BU sales leadership and teams, ensuring they can maximise sales performance, adopt new approaches, and drive continuous improvement. This role is pivotal in managing sales data, optimising CRM systems, streamlining workflows, and improving processes across the Lead-to-Order (LTO) value chain. The purpose of the MBU Business Operations team is to have a small team of multi-discipline people who can ensure that the central functions, process, and systems, perform to the level that the MBU requires in order to meet its targets.

The day-to-day

Sales Operations & Process Optimisation

• Act as the key interface between MBU functions and various projects/programs, ensuring alignment with the BU strategy and customer needs.
• Support the Senior Director of Business Operations in managing key programs and initiatives related to the Lead-to-Order value chain.
• Engage closely with sales to ensure a common and consistent understanding of ongoing projects, programs, and process improvement initiatives.
• Lead and support commercial launches of new and existing products within the Lead-to-Order value chain.

Sales Team Enablement & Performance Support

• Provide trusted support to BU sales leadership, enabling them to maximise effectiveness and efficiency.
• Assist Account Managers and Sales Directors in ensuring the consistent execution of the sales process across accounts.
• Support monthly, quarterly, and annual business reviews and planning processes, ensuring data-driven decision-making.
• Actively participate in sales team meetings, identifying training needs and delivering workshops to enhance sales effectiveness.

CRM & Sales Technology Optimisation

• Drive Salesforce adoption, ensuring competency and performance through practical guidance and user support.
• Champion continuous sales process improvement, maintaining high quality, accuracy, and consistency levels.
• Lead the identification, clarification, and communication of improvements in the Lead-to-Order process.
• Conduct tailored Salesforce training sessions for Executive Leadership, managers, and users to enhance adoption and data accuracy.
• Contribute to the development and optimisation of the sales technology stack, evaluating new tools to:
  • Improve sales pipeline accuracy
  • Accelerate the sales cycle
  • Enhance team efficiency
  • Improve customer experience

Sales Analytics & Insights

• Analyse sales performance data to generate actionable insights and forecasts.
• Work closely with sales, marketing, and finance teams to streamline processes, optimise pricing strategies, and support contract administration.
• Develop and maintain Standard Operating Procedures (SOPs) for sales operations.
• Support the implementation of digital tools and automation to improve operational efficiency.

What you'll need

Essential Knowledge and Skills:

• Proactive self-starter with positive “can do “problem solving attitude.
• Strong experience in Sales Operations, preferably within the maritime industry.
• Strong knowledge of CRM systems, sales analytics, and process optimization.
• Ability to manage multiple priorities within high-paced environment and learn new tools quickly
• Demonstrable experience of working effectively in a matrix environment in an international environment.
• Demonstrated ability to define, refine and implement sales processes, procedures, and policies
• Strong communication and stakeholder management abilities.
• Displays high attention to detail and excellent analytical skills combined with financial and maritime business acumen.
• Pro-active communicator – natural sharer of information and collaborator across teams.
• Hands-on experience with Salesforce High skill level in Excel, Power Point and Tableau Software
• Running Workshops across Sales Channels and the central functions that deliver the products and tools that they use
• Project planning and delivery
• Experience of working with IT stakeholders using agile methodology, scrums, JIRA

What will help you on the job

• Desirable Knowledge and Skills:

  • Hands-on experience with Salesforce
  • Familiarity with digital transformation initiatives in sales operation
  • Experience working with a dynamic and global sales team.
  • Lean or Six Sigma experience (preferred but not essential).

• Why Join Us?

  This role offers a unique opportunity to drive sales operations excellence, optimise sales processes, and support a high-performing team within a leading maritime business unit. We'd love to hear from you if you thrive in fast-paced, global environments and enjoy transforming sales operations through technology, analytics, and collaboration.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.