Sales Manager

Sutton Hotel Collection; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a family-owned hotel collection as a Sales Manager, where your expertise in sales and customer service will drive revenue in a luxury setting. You will lead proactive and reactive sales strategies, ensuring a consistent approach to revenue generation. Enjoy exceptional learning opportunities and top-tier benefits, including complimentary hotel stays and generous parental leave. This is your chance to make a meaningful impact in a supportive and inclusive environment, celebrating human relationships and community values.

Benefits

Free Hotel Breaks

Leisure Pass Contribution

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Learning and Development Opportunities

Confidential Support Services

Subsidised Learning Courses

Free Meals on Duty

Complimentary On-Site Parking

Cycle-to-Work Scheme

Qualifications

• Proven track record in sales management within the hospitality industry.
• Strong understanding of both proactive and reactive sales strategies.

Responsibilities

• Plan and execute all sales activities within the hotel and local market.
• Collaborate with the General Manager to achieve revenue targets.

Skills

Sales Management

Customer Service

Revenue Management

Proactive Sales Experience

Reactive Sales Understanding

Education

Degree in Business or Hospitality

Job description

One of the first purpose-built hotels in Europe, Queens Hotel was constructed on the site of the original Sherborne Spa. It became a preferred accommodation for nobility and royalty visiting Cheltenham to restore, renew, and revive.

Our team’s combined experience enables us to provide the very best customer service in a luxury setting, where guests can immerse themselves in our history and explore the charming villages and scenic countryside of the Cotswolds.

Our Opportunity

The Sales Manager is responsible for planning, executing, and owning all sales activities—both proactive and reactive—within the hotel and local market. This role involves partnering with the cluster Sales and Marketing team to achieve revenue targets across all business segments. You will lead in clarifying and communicating personal responsibilities and accountabilities in collaboration with the hotel General Manager to all stakeholders, ensuring a consistent and targeted approach to revenue streams. Additionally, you will oversee the MICE office, maximizing all sales opportunities. Recent proactive sales experience and a solid understanding of reactive sales are essential.

Our People

We are on a journey to become the local employer of choice by embodying our values: Care, Discreetness, and Community.

The Sutton Hotel Collection is a family-owned group; our people are our family. We recognize the importance of our team’s investment in us, and we offer exceptional learning opportunities and top-tier benefits.

Our Benefits

We aim to share the Sutton Hotel Collection’s values of generosity and kindness, contributing to the happier lives of our team. Benefits include:

• Free Hotel Breaks: Two complimentary stays per year at any Sutton Hotel Collection property.
• Leisure Passes: £150 contribution towards a leisure centre or National Trust membership.
• Enhanced Maternity and Paternity Leave: 26 weeks at 90% pay for expectant mothers; four weeks at 90% for fathers.
• Institute of Hospitality Membership: Paid for by us, providing opportunities for learning, coaching, and mentoring.
• Learning and Development: A wide range of training options for personal growth.
• Health Assured: Confidential support services, including CBT therapy and health information.
• Subsidised Learning Courses: Support for courses you wish to pursue.

Additional benefits include free nutritious meals on duty, complimentary on-site parking, bespoke uniforms, social events, and a cycle-to-work scheme.

At the Sutton Hotel Collection, we are an inclusive, ethical, and diverse group that celebrates human relationships and kinship. We empower our people to make the place better.