Pensions Officer - Benefits

Richmond and Wandsworth Councils; London; On-site; GBP 36,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a Pension Officer in a forward-thinking council. This role involves providing accurate pension calculations and engaging with members to ensure top-notch service delivery. As the Pensions Shared Service transforms, your contributions will be vital in enhancing our operations through innovation and teamwork. Join us in a supportive environment that values diversity and encourages personal development, where you can make a real difference in the lives of our community members.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Proven attention to detail and customer-focused approach.
• Ability to communicate effectively with scheme members and colleagues.

Responsibilities

• Process benefit calculations and respond to member queries.
• Engage with scheme members through various communication channels.

Skills

Microsoft Office (Word, Excel)

Knowledge of LGPS or other DB pension schemes

Effective communication skills

Attention to detail

Teamwork

Flexibility in response to customer demand

Job description

Salary Range: £36,432 - £44,147 per year (starting salary dependent on experience)

Location: Wandsworth Town Hall, Wandsworth High Street.

Objective of role

An exciting opportunity has arisen to work as a Pension Officer. If you are looking for a challenge or change of role and have proven attention to detail, are customer focused, numerate and have a track record of producing accurate work this may be the role for you. In this role, you will provide accurate calculations. You will engage with scheme members and employers in person, by telephone, email and letter. Your contribution to our team will help to provide a first-class service to members.

This is a very exciting phase for our service as we are transforming through expanding our staffing resources, greater use of automation and emphasis on people’s development. We are focused on continuous improvement and devising ever better ways of working, so you will thrive with us if you are keen to contribute your ideas on how to develop the service.

About the role

The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth.

As a Pensions Officer, you will process benefit calculations, respond to queries from members and peer check colleagues’ casework.

Essential Qualifications, Skills and Experience

Knowledge and high capability of using the Microsoft Office packages (e.g. Word and Excel)

Knowledge and experience of the LGPS or other DB pension scheme(s)

Ability to apply and communicate this knowledge to employees, scheme members and colleagues in other service areas

An understanding of the Council’s equal opportunities policy in respect of service delivery and an awareness of the needs of differing cultural and minority groups.

Ability to work as a team to produce high quality work.

Ability to work flexibly and in response to customer demand and service needs.

The ability to communicate effectively, both orally and in writing.

Ability to develop and promote the service through innovation and creativity.

Indicative Recruitment Timeline:

Shortlisting Date: Thursday 22 May 2025

Interview Date: Thursday 29 May 2025

Useful Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.