Pensions Officer - Benefits

Richmond and Wandsworth Council; London; On-site; GBP 36,000 - 45,000; Full time

Job summary

An exciting opportunity has arisen for a Pensions Officer within a forward-thinking council. This role involves providing accurate calculations and engaging with scheme members through various communication channels. As part of a transformative service, you will contribute to delivering a first-class experience while collaborating with a dedicated team. With a commitment to continuous improvement, this position offers the chance to innovate and develop better service delivery methods. Join a supportive environment that values diversity and promotes professional growth.

Benefits

40 days annual leave

Flexible working arrangements

Generous pension plan

Qualifications

• Proven attention to detail and customer focus.
• Experience in producing accurate work in a team environment.

Responsibilities

• Processing benefit calculations and responding to member queries.
• Peer checking colleagues' casework to ensure accuracy.

Skills

Microsoft Office (Word, Excel)

Experience with LGPS or other DB pension schemes

Effective oral and written communication

Teamwork skills

Flexibility to adapt to customer demands

Innovative and creative service development

Job description

Job Title: Pensions Officer - Benefits

Salary Range: £36,432 - £44,147 per year (starting salary dependent on experience)

Permanent Fulltime

Location: Wandsworth Town Hall, Wandsworth High Street.

Objective of role

An exciting opportunity has arisen to work as a Pension Officer. If you are looking for a challenge or change of role and have proven attention to detail, are customer focused, numerate, and have a track record of producing accurate work, this may be the role for you. In this role, you will provide accurate calculations and engage with scheme members and employers via in person, telephone, email, and letter communication. Your contribution will help us deliver a first-class service to members.

This is a very exciting phase for our service as we are transforming through expanding staffing resources, greater automation, and a focus on people's development. We are committed to continuous improvement and developing better ways of working, so you will thrive if you are eager to contribute ideas for service development.

About the role

The Pensions Shared Service, based in Wandsworth, manages the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest, and Wandsworth.

As a Pensions Officer, your responsibilities include processing benefit calculations, responding to queries from members, and peer checking colleagues' casework.

Essential Qualifications, Skills, and Experience

• Proficiency in Microsoft Office applications (e.g., Word and Excel)
• Experience with the LGPS or other DB pension schemes
• Ability to communicate this knowledge effectively to employees, scheme members, and colleagues
• Understanding of the Council's equal opportunities policy and awareness of diverse cultural and minority groups' needs
• Teamwork skills to produce high-quality work
• Flexibility to adapt to customer demands and service needs
• Effective oral and written communication skills
• Innovative and creative approaches to developing and promoting the service

Indicative Recruitment Timeline

• Closing Date: Wednesday 21 May 2025
• Shortlisting Date: Thursday 22 May 2025
• Interview Date: Thursday 29 May 2025

Useful Information

Richmond and Wandsworth Councils are committed to inclusive recruitment practices, promoting equality and diversity, and valuing differences that enhance service delivery.

We are proud to be a Disability Confident employer. If you require reasonable adjustments during the recruitment process, please inform us.

We are dedicated to safeguarding children, young people, and vulnerable adults. Some positions require police record checks via Disclosure and Barring Service (DBS), and appointment is conditional upon satisfactory clearance.

Our benefits include 40 days of annual leave (including Bank Holidays), flexible working arrangements, and a generous pension plan.