Technical Delivery Manager

TN United Kingdom; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the education sector is seeking a Web Operations Team member to lead digital delivery of their web product roadmap. This hands-on role involves coordinating teams and ensuring high-quality web services that support teachers and students, especially during critical exam periods. The ideal candidate will have strong technical delivery expertise and a collaborative approach to problem-solving.

Qualifications

• Experienced in agile web delivery with a focus on value and outcomes.
• Technically confident with a solid understanding of digital platforms.
• Committed to continuous improvement and enhancing processes.

Responsibilities

• Lead digital delivery of the web roadmap, managing full lifecycle.
• Collaborate with teams to deliver high-quality web products.
• Provide updates on progress, budgets, and risks to stakeholders.

Skills

Agile Web Delivery

Stakeholder Confidence

Technical Delivery Expertise

Collaborative

Outcome-focused

Digitally Fluent

Natural Facilitator

Job description

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6-month fixed term contract, will potential to be extended

Location - Manchester, Milton Keynes, London or Guildford

As part of our Web Operations Team within the Marketing & Brand department, you'll take a lead role in delivering our web product roadmap - ensuring technical improvements are aligned to customer needs, operational priorities, and our wider strategy.

You'll coordinate internal teams and third-party developers, helping to ensure our website continues to support teachers and students - particularly during the high-stakes summer exam series - with stability, clarity, and reliability.

This is a hands-on, delivery-focused role, perfect for someone who can bring people together, solve problems in complex environments, and keep digital projects moving at pace.

What will I be doing?

• Leading digital delivery - You'll drive delivery of the web roadmap, managing the full lifecycle from discovery and planning through to testing, implementation, and release.
• Working across teams - Collaborate closely with Product Managers, analysts, developers, and external partners to deliver high-quality web products and services.
• Supporting third-party delivery - Work alongside our outsourced development agency to ensure timely, high-quality releases that meet expectations and remain on budget.
• Championing continuous improvement - Use agile and lean principles to continually improve our processes, systems, and team ways of working - always aiming to increase delivery speed and product quality.
• Embedding customer-first thinking - Ensure developments meet the real needs of teachers, students and schools, and support our commitment to a seamless customer experience.
• Governance & reporting - Provide regular updates on progress, budgets and risks to senior stakeholders, including the Director of Marketing & Brand.
• Playing a key role in exam delivery - During exam periods, offer practical leadership and issue resolution support to ensure web systems remain stable and effective.

What will I need to succeed?

You'll bring a balance of technical delivery expertise, stakeholder confidence, and a genuine drive to improve customer-facing experiences in an education context.

• Experienced in agile web delivery - You've led technical projects within agile, lean, or scaled agile environments, with an eye on value, outcomes, and stakeholder needs.
• Technically confident - You have a solid understanding of digital platforms and software development processes, enabling you to assess, guide and challenge technical decisions.
• Collaborative and calm under pressure - You bring clarity to ambiguity, structure to complexity, and confidence to senior stakeholders - even in time-sensitive or high-risk situations.
• Outcome-focused - You focus on delivering real value for customers and the organisation, balancing commercial, operational and technical needs in your decision-making.
• Committed to improvement - You constantly look for ways to enhance processes, coach others, and bring out the best in cross-functional teams.
• Digitally fluent - You're comfortable working with data, managing risks, and aligning digital delivery to business goals.
• A natural facilitator - Whether in workshops, retrospectives or stakeholder meetings, you help others work well together and stay focused on the goal.

Please upload your CV and ideally a cover letter.

Interviews will be over 2 stages, one on Teams and one face to face.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.