Customer Delivery Manager

Computacenter AG & Co. oHG; Sheffield; Remote; GBP 40,000 - 80,000; Full time

Job description

Select how often (in days) to receive an alert:

Customer Delivery Manager

Location: UK - Sheffield, UK - Birmingham, UK - Manchester, UK - Nottingham | Job-ID: 213136 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.

What you'll do
As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.

Here’s how you’ll make an impact:

1. Lead, inspire, and support both direct and virtual teams across multiple service lines
2. Build strong relationships with customers, ensuring we're always aligned to their evolving needs
3. Monitor and report on service performance, driving continuous improvement
4. Identify and manage service risks, issues, and opportunities
5. Collaborate with internal and external partners across a supplier ecosystem
6. Actively contribute to account strategy, communications, and people development plans
7. Support on-call major incident management on a rota basis

What you'll need
We’re looking for someone who’s more than a CDM—you’re a motivator, collaborator, and trusted advisor.

To thrive in this role, you’ll bring:

1. A team-first mindset with a “One Customer, One Team” approach
2. A collaborative and inclusive leadership style, with the ability to engage and inspire
3. Strong stakeholder management skills and a flair for relationship-building
4. Curiosity and creativity—always seeking better ways to add value
5. Excellent presentation, communication, and data analysis skills
6. ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
7. Confidence in Excel and PowerPoint, with a keen eye for trends and insights

Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCfuturetalent