Cloud Infrastructure Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Infrastructure Specialist in Hemel Hempstead. This role involves developing customer relationships, supporting internal teams, and ensuring high customer satisfaction while working on critical infrastructure projects. Ideal candidates will have a strong interest in Cloud technologies and relevant experience.

Benefits

26 days annual leave plus public holidays

Company-matched pension scheme

Family-friendly policies

Health support and wellbeing portal

Discounts on cinema, dining, and shopping

Ongoing development and support

Qualifications

• Experience in support environments with on-premise Cloud Services.
• Strong work ethic and can-do attitude.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Create TA, POC, RFC, WI, and SoW documentation.

Skills

Cloud technologies

Communication

Problem-solving

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

Microsoft SQL Server 2016 or above

Microsoft Exchange Server 2016 or above

VMware vCloud Director

Job description

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Cloud Infrastructure Specialist (Previous Relevant Experience is Required), Hemel Hempstead

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Client:

Telent

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and exposure to challenging projects.

The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by building and maintaining the nation's critical infrastructure.

What you’ll do:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding tasks, reporting, and change management.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Review engineering technical documentation peer-wise.
• Support pre-staging of equipment for customer sites.
• Participate in customer meetings and reviews.
• Ensure accurate and timely submission of timesheets, expenses, and overtime.
• Adhere to GDPR and security policies regarding sensitive data and security incidents.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience in support environments, with on-premise Cloud Services experience being advantageous.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, including clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities and a proactive approach
• Strong communication skills and teamwork ability
• Problem-solving passion and technical mindset

What we offer:

At Telent, you can develop across sectors and roles, with opportunities to learn new skills and make a real impact. We foster an inclusive culture that values diversity and encourages authenticity.

Benefits include:

• 26 days annual leave plus public holidays, with options to buy or sell days
• Company-matched pension scheme
• Family-friendly policies
• Health support and wellbeing portal
• Discounts on cinema, dining, and shopping
• Ongoing development and support

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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About Telent: Telent is a leading technology company specializing in mission-critical communications and digital infrastructure, committed to connecting communities and enabling digital transformation. Join our team of over 3,000 dedicated professionals and make a meaningful impact.