Customer Service Advisor

JR United Kingdom; Lancaster; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a confident individual for a part-time sales advisor role. This position involves engaging with customers over the phone to enhance their digital lives by discussing suitable products. With a flexible schedule, the role supports your work-life balance and offers a supportive team culture. Enjoy a great starting salary with opportunities for growth, online healthcare access, and generous family leave policies. If you're passionate about helping others and looking to develop your career, this is the perfect opportunity for you.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Confident talker with strong interpersonal skills.
• Ability to build relationships and discuss products.

Responsibilities

• Engage with customers over the phone about digital products.
• Provide information and enhance customer digital experiences.

Skills

Communication Skills

Customer Relationship Building

Negotiation Skills

Job description

Social Network Login/Join Role

Part Time: 20 hours per week

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or perhaps negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll provide training on the rest so you’re ready to confidently discuss all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss suitable products. Join our Sales Team in Lancaster and use your skills to make a difference.

We understand that life is dynamic, and like most roles within EE, this opportunity is designed with flexibility in mind. We support your success by offering options such as scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A great starting salary, increasing after 9 months, plus incentives and bonuses.
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off for colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave—equalized maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay within the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support in carving your own career path. We’re committed to developing our people and supporting your career ambitions.
• Season Ticket Travel Loan—funds to pay for your travel to and from work upfront.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Additionally, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?