Customer Service Advisor

JR United Kingdom; Carnforth; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a part-time Sales Advisor who is passionate about connecting with people and enhancing their digital experiences. This role offers the opportunity to engage with customers over the phone, discussing products that best fit their needs without the pressure of hard sales. With a focus on flexibility, you can schedule your breaks and even work from home occasionally. The company provides extensive training, a supportive culture, and numerous perks, including online GP access and generous family leave. If you're ready to embark on a rewarding career path, this could be the perfect fit for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident talker with the ability to build relationships.
• Experience in sales or customer service is a plus.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products and services tailored to customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Service

Job description

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Part Time: 20 hours per week

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or need to look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary rising after 9 months of being here, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family.
• Hugediscounts on EE & BT products, including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want.
• Season Ticket Travel Loan – providing funds to pay for your travel to and from work upfront.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?