Fast Track Motor Liability Handler

Keoghs; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Bolton is seeking a Claims Management professional to manage litigated RTA Small Claims Track files. The role requires strong negotiation skills, attention to detail, and the ability to handle a caseload efficiently. Induction training and ongoing support will be provided. The candidate will work 35 hours a week and enjoy various benefits, including a pension plan and holiday options.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service after 1 year

Pension contribution: 5% Employee / 3% Employer

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Gym Flex

Qualifications

• Established file handling experience within a law practice.
• Good understanding of the Highway Code and basic Road Traffic Act principles.

Responsibilities

• Manage a caseload of litigated RTA Small Claims Track cases.
• Conduct effective telephone negotiations with clients and third parties.
• Draft Court documents and ensure all deadlines are met.

Skills

Communication

Attention to Detail

Teamwork

Negotiation

Job description

Department: Claims Management

Location: Bolton

Description

To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/Technical Supervisor.

Candidates are required to have experience managing a fully litigated RTA caseload. The role involves handling both quantum and liability Small Claims cases efficiently and proactively, utilizing effective telephone negotiation techniques to obtain appropriate settlements.

Induction training will be provided, along with ongoing support and mentoring from the Team Leader/Technical Supervisor.

Key Accountabilities

• Manage a caseload of litigated RTA Small Claims Track cases, ensuring Court deadlines are met through effective planning and organization.
• Deliver performance targets and maintain quality standards.
• Analyze available evidence to develop initial case strategies on liability and quantum.
• Conduct effective telephone negotiations with clients, Defendants, third-party insurers, and Solicitors to pursue efficient and appropriate case settlements and cost apportionment.
• Proof witnesses, assess evidence, and draft statements.
• Draft Court documents and ensure all deadlines are met.
• Instruct, brief, and liaise with Counsel.
• Guide Defendants through the litigation process and set expectations.
• Maintain case management, billing, and management information systems accurately and timely.
• Delegate tasks appropriately within the team.
• Handle correspondence and calls within service level agreements.
• Update reports upon receipt of new evidence.
• Adhere to Client Guidelines and ISO 9001 standards.
• Ensure compliance with SRA Standards & Regulations.

Working Hours

35 hours per week, Monday – Friday, 9am – 5pm, with a 1-hour unpaid lunch break.

Primary location: Bolton, Parklands Office.

Experience, Skills, and Qualifications

• Established file handling experience within a law practice.
• Good understanding of the Highway Code and basic Road Traffic Act principles.
• Ability to plan and prioritize workloads.
• Efficiency in a process-driven environment.
• Drive to achieve and develop with a positive attitude.
• Excellent listening, verbal, and written communication skills.
• Attention to detail and ability to follow instructions.
• Sensitivity and tact when needed.
• Ability to work effectively within a team.
• Basic knowledge of Court Practice Rules.

Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our four core values are:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and wellbeing resources
• Death In Service after 1 year of service
• Pension contribution: 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*After successfully completing probation period.