Administrative Assistant

Dorset HealthCare University NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

An outstanding NHS Trust in Bournemouth seeks an Administrative Assistant for the Community Mental Health Team. The role involves providing essential administrative support, maintaining patient records, and liaising with various professionals. Ideal candidates will have previous administrative experience, proficiency in Office 365, and excellent communication skills. Join us to contribute to meaningful healthcare services in Dorset.

Benefits

Comprehensive training

Opportunities for professional growth

Enhanced DBS check covered by Trust

Qualifications

• Previous administrative experience, including audio typing.
• Understanding of GDPR and data handling procedures.

Responsibilities

• Provide secretarial and administrative support to the team.
• Maintain the Trust’s patient record system in compliance with GDPR.
• Assist with clinical correspondence and minute-taking at meetings.

Skills

Communication

Attention to Detail

Multi-tasking

Education

Administrative Experience

Tools

Office 365

Job description

Job Title: Administrative Assistant - Bournemouth Community Mental Health Team

Dorset Healthcare is seeking enthusiastic, flexible, and driven individuals to join our administrative team at Bournemouth Community Mental Health Team. We support our staff with comprehensive training, supervision, and opportunities for professional growth, fostering a culture of continuous improvement.

Key Responsibilities:

1. Provide secretarial, administrative, and reception support to the team.
2. Liaise with the public and professionals across primary and secondary care services.
3. Maintain the Trust’s patient record system (RIO) in compliance with GDPR and data protection legislation.
4. Assist with clinical correspondence, dictation, referral management, and minute-taking at meetings.
5. Manage workload effectively, demonstrating resilience and compassion, especially when dealing with distressed patients.

Essential Requirements:

• Previous administrative experience, including audio typing (intermediate level).
• Proficiency in Office 365 (Outlook, Word, Excel).
• Excellent communication skills and telephone manner.
• Ability to multi-task, meet deadlines, and pay close attention to detail.
• Understanding of GDPR and data handling procedures.

Additional Information:

The role involves working five days a week, from 08:30 to 17:00, including a one-hour lunch break. Employment requires an Enhanced DBS check, which the Trust will cover. Applicants with a valid DBS update service certificate are preferred.

About Dorset Healthcare:

We are a forward-thinking NHS Trust rated 'outstanding' by the CQC, serving a population of nearly 800,000 across Dorset. We are committed to diversity, inclusion, and providing excellent healthcare services. Join us to make a meaningful difference in our communities.

Contact for Further Details:

Name: Kim Duffy
Job Title: Team Lead
Email: [e-mail]
Phone: [phone]