Customer Service Administrator

Prince Personnel Limited; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Telford seeks a Customer Service Administrator for a temporary role. You will be the key point of contact for customers, providing exceptional service and managing inquiries efficiently. The ideal candidate will have previous customer service experience and strong communication skills, with a commitment to enhancing customer satisfaction.

Qualifications

• Previous experience in an office-based customer service role.
• Available to start immediately.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Maintain a friendly, professional tone in all communications.
• Log each interaction carefully in the CRM system.

Skills

Customer-Focused

Teamwork

Multitasking

Strong Written Communication

Adaptability

Efficiency and Speed

Attention to Detail

Job description

Customer Service Administrator

Telford

Temporary / 1 month

£12.21 per hour

Monday-to-Friday / 8.45am – 4.45pm

This is an excellent opportunity to join an already success and rapidly expanding business based in Telford. Working in an exciting sector as Customer Service Assistant, you will be a key point of contact for customers, providing exceptional service and ensuring every interaction reflects commitment to quality. Your role will focus on managing customer inquiries and complaints with care, efficiency, and professionalism to enhance their overall experience with the brand and products.

Responsibilities and duties will include, but not limited to:

• Customer Enquiries: Respond promptly to customer questions and concerns via CRM system, phone, email, web chat, and social media platforms.
• Product Information: Provide accurate product details, assist customers in selecting products, and check product availability when necessary.
• Professional Communication: Maintain a friendly, professional tone in all communications, upholding brand standards.
• Problem Solving: Act quickly and decisively to address issues during calls or email interactions, ensuring customer satisfaction ensuring following the customer service guidelines of policies.
• Collaboration: Work collaboratively within the team to resolve complex queries, contributing to a supportive and team-oriented environment.
• Adaptability: Tailor responses based on each customer’s unique needs, providing personalized service to ensure satisfaction.
• Attention to Detail: Log each interaction carefully in the CRM system, noting specific details and customer preferences ensuring accurate punctuation.

Skills and Experience

• Previous experience in an office-based customer service role
• Customer-Focused: Dedicated to providing excellent service and improving the overall customer experience.
• Teamwork: Strong interpersonal skills and the ability to collaborate effectively with team members to solve complex issues.
• Multitasking and Time Management: Effectively manage time and prioritise multiple tasks in a fast-paced environment.
• Strong Written Communication: Skilled in drafting clear, professional emails and messages and maintaining accurate records of each customer interaction.
• Adaptability: Able to meet various customer needs, demonstrating creativity and adaptability in handling diverse situations.
• Efficiency and Speed: Strive to respond to customers quickly, meeting set targets while maintaining a positive and engaging tone.
• Attention to Detail: Consistently ensure accuracy in order handling, refunds, and inventory checks.
• Available to start immediately.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.

Reference: SW26563