Account Manager

Talent Guardian; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to join their dynamic team. This role offers the chance to manage key customer accounts, ensuring satisfaction while driving growth. You'll thrive in a collaborative environment, leveraging your communication and relationship-building skills to enhance client experiences. The company values initiative and rewards results, providing ample opportunities for personal and professional development. Enjoy a range of benefits, including a modern office, free lunches, and a supportive culture that prioritizes employee well-being.

Benefits

Free onsite parking

Unlimited tuck shop snacks

Free lunch every Friday

Charity dress-down day every Friday

Company social and corporate events

Perks at Work scheme

Subsidised workplace massage

Cycle to Work scheme

Eye care vouchers

Employee Assistance Programme (EAP)

Qualifications

• Experience in B2B or B2C account management or client services.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage and nurture key customer accounts for growth and satisfaction.
• Analyze account data to identify opportunities and increase profitability.

Skills

Account Management

Customer Service

Communication Skills

Data Interpretation

Organizational Skills

Job description

Are you a commercially astute relationship builder with a passion for delivering exceptional customer service and driving account growth?

Talent Guardian is proud to be partnering with a fast-paced, forward-thinking business in Poole to find a proactive Account Manager who thrives in a collaborative, high-energy environment.

This is an opportunity to join a team that values initiative, rewards results, and is committed to both personal and professional growth.

What You'll Be Doing:

• Managing and nurturing a portfolio of key customer accounts to drive growth, retention, and satisfaction.
• Handling the full customer journey including calls, emails, quotes, CRM updates, order management, and post-sale support.
• Analyzing account data to identify whitespace opportunities and increase profitability.
• Collaborating with internal teams such as Sales, Operations, and Marketing to meet customer needs.
• Scheduling account reviews and maintaining up-to-date records of all client interactions and changes.
• Delivering memorable service experiences and continuously seeking improvement areas.

What You'll Bring:

• B2B or B2C experience in account management, client services, or similar customer-facing roles.
• Confidence in communication via phone and video calls.
• Strong commercial awareness and data interpretation skills to identify opportunities.
• Excellent relationship-building skills with a proactive, professional approach.
• Strong organizational skills, high attention to detail, and ability to multitask in a fast-paced environment.

The Benefits:

Join a company that truly invests in its people. Benefits include:

• Modern, open-plan office environment
• Free onsite parking
• Unlimited tuck shop snacks
• Free lunch every Friday
• Charity dress-down day every Friday
• Company social and corporate events
• Perks at Work scheme (employee discounts)
• Subsidised workplace massage
• Giveback Days with meals prepared by Senior Management
• Complementary Happy Birthday vouchers
• Close proximity to a large supermarket
• Cycle to Work scheme
• Eye care vouchers
• Employee Assistance Programme (EAP)

Recognition & Rewards:

• Growth by Sharing bonus scheme
• Holiday buy-back scheme: buy up to 5 days, sell up to 2 (annual in January)
• Company sick pay
• Reserved 3 holiday days for Christmas closure
• Annual leave increases with service:
  • +2 days after 2 years
  • +1 day after 4 years
  • +1 day after 6 years

Apply today!