Education Welfare Officer

Career Choices Dewis Gyrfa Ltd; Shrewsbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Telford Park School is seeking an Education Welfare Officer to lead attendance casework, liaise with families and coordinate multi-agency support. You will work with safeguarding and pastoral teams to remove barriers to regular attendance and help pupils engage, thrive and progress.

The role emphasizes safeguarding, welfare and inclusion, requiring persistence, empathy and professional challenge to support vulnerable children and families.

Qualifications

• Experience working with children, young people and families.
• Experience within education, pastoral care, safeguarding, family support or related field.
• Excellent communication and relationship-building skills.
• Ability to work positively with families while maintaining high expectations.
• Strong organisational and record-keeping skills.
• Understanding safeguarding challenges faced by vulnerable children and families.

Responsibilities

• Lead on attendance casework, family liaison and targeted intervention for pupils with attendance concerns.
• Identify attendance issues early and coordinate effective support.
• Build strong relationships with pupils and families.
• Conduct attendance meetings and home visits when appropriate.
• Work with safeguarding and pastoral teams to remove barriers to attendance.
• Support pupils experiencing anxiety or safeguarding concerns.
• Coordinate attendance plans, reintegration support and multi-agency interventions.
• Maintain accurate records and contribute to reviews and reports.
• Collaborate with external agencies and local authority when escalation is needed.
• View attendance as safeguarding, welfare and inclusion, not just administration.

Skills

Attendance casework

Family liaison

Safeguarding

Communication

Organisational skills

Job description

Grange Avenue, Telford, Shropshire, TF3 1FA

Pay:

Meets national minimum wage

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

15/09/2026

About this job

What skills and experience we're looking for Education Welfare Officer Attendance, Welfare and Family Support Telford Park School Help Every Child Achieve, Belong and Thrive At Telford Park School, we believe that every child deserves the opportunity to achieve academically, belong within our community and thrive as an individual.

Excellent attendance is fundamental to this vision.

We are seeking a passionate, resilient and highly organised Education Welfare Officer to join our ambitious team.

This is an exciting opportunity to make a genuine difference to the lives of young people and their families by helping pupils overcome barriers to attendance, engagement and success.

Working alongside our Attendance Champion, safeguarding team, pastoral leaders and external agencies, you will play a pivotal role in improving attendance, strengthening family engagement and ensuring that vulnerable pupils receive the support they need to attend school regularly and flourish.

The Role You will lead on attendance casework, family liaison and targeted intervention for pupils whose attendance is causing concern, particularly those at risk of persistent or severe absence.

You will:

Identify attendance concerns early and coordinate effective support.

Build strong, positive relationships with pupils and families.

Conduct attendance meetings and home visits where appropriate.

Work closely with safeguarding, SEND and pastoral teams to remove barriers to attendance.

Support pupils experiencing anxiety, social difficulties, safeguarding concerns or other vulnerabilities.

Coordinate attendance plans, reintegration support and multi-agency interventions.

Maintain accurate records and contribute to attendance reviews and reports.

Work with external agencies and the local authority where additional support or escalation is required.

This is a role for someone who understands that attendance is not simply an administrative issue.

It is often a safeguarding, welfare and inclusion issue that requires persistence, compassion and professional challenge.

What We Are Looking For We would love to hear from candidates who have:

Experience working with children, young people and families.

Experience within education, pastoral care, safeguarding, family support, youth work, social care or a related field.

Excellent communication and relationship-building skills.

The ability to work positively with families while maintaining high expectations.

Strong organisational and record-keeping skills.

An understanding of safeguarding and the challenges faced by vulnerable children and families.

The ability to remain calm, professional and solution-focused when managing complex situations.

Experience of attendance casework, education welfare work, Early Help processes or multi-agency working would be highly desirable.

What the school offers its staff Why Join Telford Park School?

At Telford Park School, we are committed to creating a culture where all pupils feel known, valued and supported.

We are a school with high expectations and a strong commitment to inclusion, safeguarding and improving life chances for every child.

We offer:

A supportive and values-driven school community.

Dedicated professional development opportunities.

A committed and collaborative staff team.

The opportunity to make a tangible difference to pupils, families and the wider community.

An ambitious school improvement journey focused on ensuring every child can achieve, belong and thrive.

Commitment to safeguarding Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).