Implementation and Support Adviser

TipTopJob; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary

Holiday entitlement

Health insurance

Perkbox

Pension

Company events

Office with views

Job summary

LexiaUK Ltd, based in Gateshead, seeks an Implementation and Support Adviser to join our education technology team. You will lead onboarding and training, ensure customers get value from our platform, and thrive in a people-first customer experience.

The role focuses on delivering live training, remote support, and onboarding to schools, with opportunities to contribute to materials and identify sales leads. DBS check required and UK work eligibility.

Qualifications

• Minimum GCSE Grade C or above in Maths and English.
• Confident working on video platforms (e.g. Microsoft Teams).
• Able to work from home if required.
• Eligible to work in the UK.
• Subject to enhanced DBS check due to work with schools.

Responsibilities

• Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams).
• Help schools implement and get the most out of our software.
• Provide support via phone and email, with a proactive and friendly approach.
• Participate in webinars and group sessions to demonstrate best practice.
• Build strong, long-term relationships with our customers.
• Book appointments and follow up with schools to maintain software usage.
• Contribute to the creation of support materials and resources.
• Identify opportunities for sales leads with bonuses for successful referrals.
• Keep accurate records in our CRM system.

Skills

Confident communicator

Microsoft Office

PowerPoint

Remote training

CRM systems

Education

GCSE in Maths & English

Tools

CRM software

Job description

Location: Office:Based in Gateshead

Salary: A GBP 26,728.50 per annum + Performance Bonuses

Vacancy Type: Full Time

Join a Company Thats Driving Change in Education Technology

At LexiaUK Ltd, we believe in empowering schools with cutting:edge educational software that truly makes a difference. As part of our continued growth, were looking for a dynamic Implementation and Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.

If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology:this is the role for you.

What Youll Be Doing

This is not a technical support job. Its all about people, engaging with schools to ensure they get the most from our platform. Youll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.

• Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
• Help schools implement and get the most out of our award:winning software
• Provide support via phone and email, with a proactive and friendly approach
• Participate in engaging webinars and group sessions to demonstrate best practice
• Build strong, long:term relationships with our customers
• Book appointments and follow up with schools to maintain software usage
• Contribute to the creation of support materials and customer resources
• Identify new opportunities for our sales team (with bonuses for leads)
• Keep accurate records in our CRM system

What Youll Bring

We're Looking For Someone Whos

• A confident communicator, both on camera and or phone
• Highly proficient in IT:especially Microsoft Office and presentation tools like PowerPoint
• Experienced in delivering software/product training remotely (ideally to groups)
• Flexible and adaptable:youll be part of a fast:growing team with room to develop
• Organised and self:motivated, able to manage your own diary and goals

The Perks

• Base salary of A GBP 25,950 plus performance:based bonuses
• Up to 37 days holiday including Bank Holidays (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates)
• Access to Health Shield, Private Dental and Medical Insurance
• Perkbox employee discounts and wellbeing platform
• Company pension
• Regular company events
• Office with stunning views, just minutes from public transport and amenities

What Youll Need

• Minimum GCSE Grade C or above in Maths and English
• Confident working on video platforms (e.g. Microsoft Teams)
• Able to work from home if required
• Eligible to work in the UK
• Subject to enhanced DBS check due to work with schools

Bonus Points If You Have

• Experience in delivering product/software training
• A background in EdTech or SaaS
• Knowledge of school environments or how children learn to read
• University degree or equivalent

Ready to Make a Difference?

• Monday to Friday, 8:hour shifts
• No weekend work
• Office:based in Gateshead (please ensure you can reliably commute or relocate)
• Holidays must be taken outside of school term time
• Enhanced DBS check required (well cover this)