Implementation & Support Adviser in Gateshead)

Ad Warrior Ltd; Gateshead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary + bonuses

Up to 37 days holiday including Bank H

Health Shield, Private Dental &Medical

Perkbox discounts & wellbeing platform

Company pension

Regular company events

Office with views near transport

Job summary

LexiaUK Ltd is seeking an Implementation & Support Adviser to join our Gateshead office. This role focuses on helping schools maximize our education software through tailored onboarding, live training via Microsoft Teams, and proactive support.

You will build strong relationships, deliver remote training, and contribute to resources while identifying opportunities for growth. The role is office-based in Gateshead with a competitive salary and performance bonuses.

Qualifications

• Confident communicator, both on camera and via email or phone.
• Proficient in IT, especially Microsoft Office and PowerPoint.
• Experienced delivering software/training remotely, ideally to groups.
• Flexible and adaptable in a fast-growing team with room to develop.
• Organised and self-motivated with good diary management.

Responsibilities

• Deliver live remote training sessions to school staff via video conferencing (Microsoft Teams).
• Help schools implement and get the most out of our software.
• Provide support via phone and email with a proactive, friendly approach.
• Participate in webinars and group sessions to demonstrate best practice.
• Build strong, long-term relationships with customers.
• Book appointments and follow up with schools to maintain software usage.
• Contribute to the creation of support materials and resources.
• Identify opportunities for sales with bonuses for leads.
• Keep accurate records in our CRM system.

Skills

Public speaking

Remote training

Customer engagement

Organisational skills

Diary management

Education

GCSE Maths & English

Tools

Microsoft Teams

PowerPoint

MS Office

Job description

Implementation & Support Adviser

Location: Office-Based in Gateshead

Salary: £26,728.50 per annum + Performance Bonuses

Vacancy Type: Full Time

Join a Company That's Driving Change in Education Technology

At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we're looking for a dynamic Implementation & Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.

If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology-this is the role for you.

What You'll Be Doing

This is not a technical support job. It's all about people, engaging with schools to ensure they get the most from our platform. You'll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.

• Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
• Help schools implement and get the most out of our award-winning software
• Provide support via phone and email, with a proactive and friendly approach
• Participate in engaging webinars and group sessions to demonstrate best practice
• Build strong, long-term relationships with our customers
• Book appointments and follow up with schools to maintain software usage
• Contribute to the creation of support materials and customer resources
• Identify new opportunities for our sales team (with bonuses for leads!)
• Keep accurate records in our CRM system

What You'll Bring

• A confident communicator, both on camera and via email or phone
• Highly proficient in IT-especially Microsoft Office and presentation tools like PowerPoint
• Experienced in delivering software/product training remotely (ideally to groups)
• Flexible and adaptable-you'll be part of a fast-growing team with room to develop
• Organised and self-motivated, able to manage your own diary and goals

The Perks

• Base salary of £25,950 plus performance-based bonuses
• Up to 37 days' holiday including Bank Holidays (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates)
• Access to Health Shield, Private Dental & Medical Insurance
• Perkbox employee discounts & wellbeing platform
• Company pension
• Regular company events
• Office with stunning views, just minutes from public transport and amenities

What You'll Need

• Minimum GCSE Grade C or above in Maths and English
• Confident working on video platforms (e.g. Microsoft Teams)
• Able to work from home if required
• Eligible to work in the UK
• Subject to enhanced DBS check due to work with schools

Bonus Points If You Have

• Experience in delivering product/software training
• A background in EdTech or SaaS
• Knowledge of school environments or how children learn to read
• University degree or equivalent

Ready to Make a Difference?

• Monday to Friday, 8-hour shifts
• No weekend work
• Office-based in Gateshead (please ensure you can reliably commute or relocate)
• Holidays must be taken outside of school term time
• Enhanced DBS check required (we'll cover this)