Education Support Lead - Hybrid (Student Services)

Exeter; Exeter; Hybrid; GBP 31,000 - 37,000; Part time

Job summary

University of Exeter is seeking an Education Support Advisor on a 0.9FTE fixed-term basis to cover maternity from 19 October 2026 to 15 October 2027. The role offers hybrid working with campus and home-based days, leading a small team and supporting student programmes from enrolment to graduation.

The successful candidate will have experience leading teams, strong customer service skills, and excellent organisational abilities. For inquiries, contact the Education Support Operations Manager.

Qualifications

• Strong desire to build a career in administration and customer services.
• Experience leading and managing small teams
• Ability to motivate and inspire others
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Lead, motivate, and manage a small team delivering administrative and customer support services.
• Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

Skills

Team leadership

Customer service

Attention to detail

Organisational skills

Independent worker

Working in a team

Adaptability

Job description

University of Exeter is seeking an Education Support Advisor on a 0.9FTE fixed-term basis to cover maternity from 19 October 2026 to 15 October 2027. The role offers hybrid working with campus and home-based days, leading a small team and supporting student programmes from enrolment to graduation.

The successful candidate will have experience leading teams, strong customer service skills, and excellent organisational abilities. For inquiries, contact the Education Support Operations Manager.