Education Support Advisor

Exeter; Exeter; Hybrid; GBP 31,000 - 37,000; Part time

Job summary

University of Exeter is seeking an Education Support Advisor on a 0.9FTE fixed-term basis to cover maternity from 19 October 2026 to 15 October 2027. The role offers hybrid working with campus and home-based days, leading a small team and supporting student programmes from enrolment to graduation.

The successful candidate will have experience leading teams, strong customer service skills, and excellent organisational abilities. For inquiries, contact the Education Support Operations Manager.

Qualifications

• Strong desire to build a career in administration and customer services.
• Experience leading and managing small teams
• Ability to motivate and inspire others
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Lead, motivate, and manage a small team delivering administrative and customer support services.
• Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

Skills

Team leadership

Customer service

Attention to detail

Organisational skills

Independent worker

Working in a team

Adaptability

Job description

About The Role

Education Support Advisor

INTERNAL APPLICATIONS ONLY

This 0.9FTE (32.85 hours weekly) fixed-term post is available from 19 October 2026 on a fixed-term basis to cover a maternity until 15 October 2027.

Applications for secondments will be considered subject to agreement from your current line manager.

The starting salary will be from £33,951 (per annum pro rata) on Grade E, depending on knowledge, skills and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

As a key member of the Education Support team, you'll be part of a Hub Team supporting the delivery of programme and student support, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.

• Provide advice, guidance, and administrative support to students and staff.
• Lead, motivate, and manage a small team delivering administrative and customer support services.
• Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You

We are looking for dynamic and committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience leading and managing small teams
• Ability to motivate and inspire others
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

Further Information

Please contact Jenny Crotty, Education Support Operations Manager, at [e-mail]

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you’re considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.