Student Information Desk Supervisor (Hybrid)

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

University of Exeter is seeking a Student Information Desk Advisor to join the Education and Academic Services team. This full-time, fixed-term post runs from 1 October 2026 to 31 July 2027, with hybrid working between campus and home.

The role supports non-academic student services including Fees and Funding, Graduation, and Student Records. The ideal candidate will exhibit strong interpersonal skills, professional demeanour, and the ability to lead a team while delivering prompt, high-quality

Qualifications

• Excellent interpersonal and communication skills.
• Friendly and professional manner.
• Excellent organisational and IT skills.
• Ability to lead a team without supervision, managing performance and developing staff skills, expertise and confidence.

Responsibilities

• Supervise front-desk advisors and support daily operations in the SID team.
• Assist the SID Team Manager in coordinating team activities and coverage.
• Promote a customer-focused approach to ensure prompt, professional, and integrated service.
• Maintain flexible working hours to cover early mornings, evenings, weekends and holidays when required.

Skills

Interpersonal skills

Team leadership

IT skills

Customer service

Tools

MS Office

Job description

University of Exeter is seeking a Student Information Desk Advisor to join the Education and Academic Services team. This full-time, fixed-term post runs from 1 October 2026 to 31 July 2027, with hybrid working between campus and home.

The role supports non-academic student services including Fees and Funding, Graduation, and Student Records. The ideal candidate will exhibit strong interpersonal skills, professional demeanour, and the ability to lead a team while delivering prompt, high-quality