Education Programme Coordinator — Teacher Training Impact

Best Practice Network; West of England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday + 1 day per year up to

Health Cash Plan

Private GP after probation

Pension contributions after 3 months

Flexible benefits package

Learning and development opportunities

Volunteer days (3 days/year)

Job summary

Best Practice Network is recruiting a Programme Coordinator to deliver high-quality programmes and ensure an outstanding end-to-end learner journey. You will collaborate with Candidate Support Managers and cross-functional teams to manage enquiries, applications and events from first contact to completion.

The role requires excellent customer service, strong organisational skills and proficiency with MS Office and Teams.

Qualifications

• Reliable, hardworking and professional
• Proven customer service experience
• Excellent customer service manners (written and spoken)
• Ability to organise, plan and prioritise tasks
• Work well under pressure and handle issues as they arise
• Proficient with MS Office and Teams
• Highly accurate, numerate and literate
• Creative and solution-focused

Responsibilities

• Respond to enquiries via Freshdesk, Zendesk, email and phone
• Acknowledge and resolve enquiries promptly and courteously
• Process programme applications for completeness and eligibility
• Notify applicants of outcomes
• Book and manage events related to programme delivery and workforce training
• Inform participants of event details
• Update and format programme resources to branding standards
• Ensure access to guidance and learning materials for participants
• Set up contracts and schedules for associates and venues
• Support the delivery workforce as needed
• Track participant engagement and progress toward completion
• Pre-empt withdrawals and manage deferrals
• Document and improve processes with colleagues
• Take ownership of progress toward KPIs
• Model company values and commitment to learning
• Adhere to policies and standards of Best Practice Network and Supporting Education

Skills

Customer service experience

Organisational skills

Attention to detail

Numeracy

Written and verbal communication

MS Office & Teams

Tools

Freshdesk

Zendesk

MS Office

Teams

Job description

Best Practice Network is recruiting a Programme Coordinator to deliver high-quality programmes and ensure an outstanding end-to-end learner journey. You will collaborate with Candidate Support Managers and cross-functional teams to manage enquiries, applications and events from first contact to completion.

The role requires excellent customer service, strong organisational skills and proficiency with MS Office and Teams.