ITT Programme Coordinator

Best Practice Network; West of England; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

28 days holiday + 1 day per year up to

Health Cash Plan

Private GP after probation

Pension contributions after 3 months

Flexible benefits package

Learning and development opportunities

Volunteer days (3 days/year)

Résumé du poste

Best Practice Network is recruiting a Programme Coordinator to deliver high-quality programmes and ensure an outstanding end-to-end learner journey. You will collaborate with Candidate Support Managers and cross-functional teams to manage enquiries, applications and events from first contact to completion.

The role requires excellent customer service, strong organisational skills and proficiency with MS Office and Teams.

Qualifications

• Reliable, hardworking and professional
• Proven customer service experience
• Excellent customer service manners (written and spoken)
• Ability to organise, plan and prioritise tasks
• Work well under pressure and handle issues as they arise
• Proficient with MS Office and Teams
• Highly accurate, numerate and literate
• Creative and solution-focused

Responsabilités

• Respond to enquiries via Freshdesk, Zendesk, email and phone
• Acknowledge and resolve enquiries promptly and courteously
• Process programme applications for completeness and eligibility
• Notify applicants of outcomes
• Book and manage events related to programme delivery and workforce training
• Inform participants of event details
• Update and format programme resources to branding standards
• Ensure access to guidance and learning materials for participants
• Set up contracts and schedules for associates and venues
• Support the delivery workforce as needed
• Track participant engagement and progress toward completion
• Pre-empt withdrawals and manage deferrals
• Document and improve processes with colleagues
• Take ownership of progress toward KPIs
• Model company values and commitment to learning
• Adhere to policies and standards of Best Practice Network and Supporting Education

Connaissances

Customer service experience

Organisational skills

Attention to detail

Numeracy

Written and verbal communication

MS Office & Teams

Outils

Freshdesk

Zendesk

MS Office

Teams

Description du poste

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role:

Reporting to the Team Leader, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.

Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged.

Responsibilities

• Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Process programme applications to ensure completeness and eligibility
• Notify applicants of the outcomes of their applications
• Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)
• Inform participants of all event details
• Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines
• Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
• Set up contracts and work schedules for associates and venues including raising purchase orders
• Support the delivery workforce as appropriate
• Track participants engagement, providing care, support and encouragement through to completion of programme
• Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education's policies and standards

About You:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.