Programme Operations & Compliance Coordinator

Futures Recruitment Services Ltd; Chichester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Futures Recruitment Services Ltd is seeking an organised Programme Coordinator to support mobilisation, coordination and delivery of training programmes in Chichester with travel as required. The role combines planning, learner administration, reporting, systems management and compliance support to ensure programmes are prepared for delivery and meet quality standards.

Working with the Education & Delivery Manager, you will coordinate resources, manage learner communications, maintain

Qualifications

• Experience in a senior administration or team support role.
• Previous experience coordinating programmes, projects or complex operational activities.
• Strong organisational and planning skills, with the ability to manage multiple priorities and deadlines.
• Good data management, reporting and analytical skills.
• Confident stakeholder management and communication skills.
• Strong IT skills, with the ability to learn and maintain administration systems.
• High levels of accuracy and attention to detail.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Coordinate programme mobilisation activities, maintaining trackers and ensuring deadlines are met.
• Identify and elevate potential risks or delays to the Education & Delivery Manager.
• Manage training schedules, booking calendars and delivery plans.
• Coordinate course logistics, including training venues, tools, plant equipment and associated paperwork.
• Arrange equipment returns and off-hire requirements following course completion.
• Liaise with trainers and stakeholders to ensure programmes are fully prepared for delivery.
• Monitor and record learner attendance and support operational planning meetings.
• Coordinate learner communications throughout the onboarding process.
• Prepare joining instructions and maintain accurate learner information.
• Support attendance confirmation and learner engagement activities.
• Assist with learner recruitment and programme referral processes.
• Monitor learner referral pipelines and conversion rates.
• Maintain accurate referral records and produce reports and forecasts for management.
• Support activities to maximise learner participation and programme utilisation.
• Maintain programme administration systems, databases and records.
• Ensure data is accurate, complete and updated within required timescales.
• Produce management information reports and dashboards.
• Prepare programme performance information to support operational decision-making.
• Identify opportunities to improve systems, automate processes and increase efficiency.
• Support audit preparation and maintain audit-ready documentation.
• Monitor learner files to ensure compliance, completeness and data accuracy.
• Prepare information for contract reviews and performance monitoring.
• Support reporting requirements and ensure records are maintained to the required standards.
• Review administrative processes and identify opportunities for improvement.
• Support quality improvement initiatives and the development of efficient working practices.
• Help develop scalable systems and processes to support future growth.
• Promote innovation, consistency and best practice across programme operations.
• Support the Education & Delivery Manager in monitoring mobilisation performance and delivery readiness.

Skills

Senior administration

Programme coordination

Organisational skills

Data management

Stakeholder management

IT skills

Attention to detail

Tools

CRM systems

Learner management systems

Job description

Futures Recruitment Services Ltd is seeking an organised Programme Coordinator to support mobilisation, coordination and delivery of training programmes in Chichester with travel as required. The role combines planning, learner administration, reporting, systems management and compliance support to ensure programmes are prepared for delivery and meet quality standards.

Working with the Education & Delivery Manager, you will coordinate resources, manage learner communications, maintain