Education IT Technician Apprentice — Learn & Support Schools

QA Limited; Canterbury; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Health & dental coverage

Flexible working culture

Competitive holiday allowance

Job summary

Concero is offering an IT Technician Apprentice role focused on delivering first-line technical support to education communities. You will travel between sites CT149SF, CT1 1XU, CT19 5QX to assist schools with technology, resolving incidents and maintaining systems in real time.

The programme emphasises learning on the job, with responsibilities spanning network management, customer service, and collaboration with school staff to ensure reliable digital environments.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including software, hardware and infrastructure problems as defined by the SLA.
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
• Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
• Identify and raise issues, elevate or resolve where required and offer solutions to queries providing a customer interface to ensure the best possible customer experience.
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

Skills

Basic IT skills

Driver and own car

Willingness to learn

Team player

Communication skills

Attention to detail

Initiative and drive

Flexibility

Education

GCSEs (4+) in any subject

GCSE Maths and English (3+ or D)

Job description

Concero is offering an IT Technician Apprentice role focused on delivering first-line technical support to education communities. You will travel between sites CT149SF, CT1 1XU, CT19 5QX to assist schools with technology, resolving incidents and maintaining systems in real time.

The programme emphasises learning on the job, with responsibilities spanning network management, customer service, and collaboration with school staff to ensure reliable digital environments.