IT Technician Level 3 Apprenticeship - Concero

QA Limited; Canterbury; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Health & dental coverage

Flexible working culture

Competitive holiday allowance

Job summary

Concero is offering an IT Technician Apprentice role focused on delivering first-line technical support to education communities. You will travel between sites CT149SF, CT1 1XU, CT19 5QX to assist schools with technology, resolving incidents and maintaining systems in real time.

The programme emphasises learning on the job, with responsibilities spanning network management, customer service, and collaboration with school staff to ensure reliable digital environments.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including software, hardware and infrastructure problems as defined by the SLA.
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
• Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
• Identify and raise issues, elevate or resolve where required and offer solutions to queries providing a customer interface to ensure the best possible customer experience.
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

Skills

Basic IT skills

Driver and own car

Willingness to learn

Team player

Communication skills

Attention to detail

Initiative and drive

Flexibility

Education

GCSEs (4+) in any subject

GCSE Maths and English (3+ or D)

Job description

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence.

About the Role

• The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services.
• Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments.
• You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).

Please note: This role will be based across the following postcodes and you will need to be able to travel to all three sites - CT149SF, CT1 1XU, CT19 5QX

Responsibilities

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
• Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
• Identify and raise issues, elevate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Desirable Skills

• Driver and own car essential - mileage covered
• Flexible
• Basic IT skills
• Willingness to learn
• Team player
• Communication skills
• Attention to detail
• Initiative and drive

Entry Requirements

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working Hours

37.5 hours per week, 8am - 4pm or 8:30am - 4:30pm

Benefits

• Health & wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
• Flexibility: Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.