Global IT Support Apprentice — Travel & On‑the‑Job Learning

Tamfol; Long Lee; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free parking

Profit share

Pension

25 days holiday

Earn qualifications on the job

Potential of international travel

Job summary

Teconnex is seeking an IT Support Apprentice to join the UK hub and support end-users at the Keighley factory, with remote support to international sites. You will troubleshoot hardware, software and networks, install IT equipment, and assist with IT projects while learning through on‑the‑job training.

The programme requires GCSEs including Maths & English and offers on‑the‑job qualifications, travel opportunities, and a range of benefits.

Qualifications

• Understanding of computer networking terms and technologies.
• Excellent organisational and communication skills.
• Interest in keeping up to date with current IT systems.

Responsibilities

• Provide technical support to end-users at the Keighley factory and remote support to users at the Romania, Mexico, and India sites
• Troubleshoot hardware, software, and network issues, ensuring timely resolution to minimise downtime
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices
• Perform regular system maintenance tasks, such as software updates, antivirus scans, and data backups
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.
• Assist with IT projects, such as system upgrades, migrations, and deployment
• Understanding of computer networking terms and technologies
• Excellent organisational and communication skills
• Interest in keeping up to date with current IT systems
• Good problem-solving skills
• Ability to help others learn

Skills

Networking basics

Communication skills

Problem solving

Willingness to learn

End-user support

Education

GCSEs including Maths & English

Job description

Teconnex is seeking an IT Support Apprentice to join the UK hub and support end-users at the Keighley factory, with remote support to international sites. You will troubleshoot hardware, software and networks, install IT equipment, and assist with IT projects while learning through on‑the‑job training.

The programme requires GCSEs including Maths & English and offers on‑the‑job qualifications, travel opportunities, and a range of benefits.