Education IT Support Technician | First-Line Service Desk

European Electronique; Reading; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Life insurance

On-site parking

Job summary

European Electronique is a leading UK IT systems integrator delivering secure platforms across education and public sector. UTC Reading staff and students rely on you to provide first line technical support for hardware and software, ensuring services remain available within agreed SLAs and a high standard of user experience.

This full‑time, onsite role at UTC Reading (Crescent Road) runs 08:00–16:30, with benefits including a company pension, cycle to work and life insurance.

Qualifications

• Proficient with Microsoft desktop OS and applications.
• Strong knowledge of Active Directory and Group Policy.
• Familiar with TCP/IP, DNS, DHCP and VLANs.
• Experience using a service desk/call management system and meeting SLAs.
• At least two years’ experience in the education sector.
• Willing to work occasional evenings.

Responsibilities

• Provide first line technical advisory in a Service Desk.
• Remote network monitoring and management for customer environments.
• Record issues in the Service Management System and resolve within SLA.
• Act as interface between schools and European Electronique teams.
• Provide 1st/2nd line support and call logging for schools.
• Escalate incidents requiring third-party services.
• Monitor call queues and ensure timely escalation and resolution.
• Assist Network Manager with additional duties.
• Suggest improvements to practices and performance.
• Maintain EE's library of fixes.

Skills

Windows OS

Active Directory

Group Policy

TCP/IP

DNS

DHCP

VLANs

Call logging

Education sector

Customer service

Job description

European Electronique is a leading UK IT systems integrator delivering secure platforms across education and public sector. UTC Reading staff and students rely on you to provide first line technical support for hardware and software, ensuring services remain available within agreed SLAs and a high standard of user experience.

This full‑time, onsite role at UTC Reading (Crescent Road) runs 08:00–16:30, with benefits including a company pension, cycle to work and life insurance.