Onsite IT Support Engineer - Education Tech

RM Education; Hull and East Yorkshire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical healthcare

Group Personal Pension Plan

Cycle to work scheme

Dental plan

Job summary

RM Education is seeking an IT Support Engineer to join our onsite team at a UK school, delivering first-class IT support to educators and learners. You will work within an ITIL-aligned framework to troubleshoot issues and keep users informed throughout resolution.

The role emphasizes customer service, problem solving, and strong communication skills, with opportunities for professional growth within RM Technology and the broader RM Education group.

Qualifications

• Excellent customer service and problem-solving abilities.
• Clear communication, both written and verbal.
• Able to diagnose and resolve a range of IT issues.
• Comfortable prioritising workload and meeting SLA targets.

Responsibilities

• Be the customer face of RM, delivering excellent service.
• Assist the service desk with the IT managed support delivery.
• Provide school-based users with technical assistance and report issues per ITIL processes.

Skills

Customer service

Troubleshooting

Communication

Time management

Remote collaboration

Tools

ServiceNow

Microsoft 365

Google Workspace

ITIL

Job description

RM Education is seeking an IT Support Engineer to join our onsite team at a UK school, delivering first-class IT support to educators and learners. You will work within an ITIL-aligned framework to troubleshoot issues and keep users informed throughout resolution.

The role emphasizes customer service, problem solving, and strong communication skills, with opportunities for professional growth within RM Technology and the broader RM Education group.