Education Growth & Customer Success Manager

Tribepad; Sheffield; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

33 days paid time off per year (pro‑r‑

Westfield Health cash plan

Enhanced parental leave

Pension contributions

Free Twinkl access for you and family

Job summary

Twinkl is seeking an Account Manager in Sheffield to drive growth by introducing, upselling, and cross-selling our educational resources. You will be the friendly, knowledgeable first contact for new customers, ensuring educators feel supported and excited about the value Twinkl brings to their classrooms.

This role calls for a relationship-driven professional who thrives on understanding customer needs and delivering outstanding service in a fast-paced, collaborative environment.

Qualifications

• Proven experience in upselling, cross-selling, or customer success with measurable impact on revenue growth or retention.
• Strong verbal and written communication skills with the ability to tailor messaging for diverse audiences.

Responsibilities

• Drive Growth: proactively promote, upsell, and cross-sell Twinkl products and services to enhance customer value.
• Cross-Functional Collaboration: partner with Sales, Marketing, Product, and Customer Success for onboarding and aligned messaging.
• Sales Coordination: ensure efficient, timely delivery of products and services to clients.
• Customer Success & Retention: identify opportunities to improve engagement and nurture long-term relationships.

Skills

Upselling

Cross-selling

Customer success

Communication

Collaboration

Job description

Twinkl is seeking an Account Manager in Sheffield to drive growth by introducing, upselling, and cross-selling our educational resources. You will be the friendly, knowledgeable first contact for new customers, ensuring educators feel supported and excited about the value Twinkl brings to their classrooms.

This role calls for a relationship-driven professional who thrives on understanding customer needs and delivering outstanding service in a fast-paced, collaborative environment.