Account Manager

Tribepad; Sheffield; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

33 days paid time off per year (pro‑r‑

Westfield Health cash plan

Enhanced parental leave

Pension contributions

Free Twinkl access for you and family

Job summary

Twinkl is seeking an Account Manager in Sheffield to drive growth by introducing, upselling, and cross-selling our educational resources. You will be the friendly, knowledgeable first contact for new customers, ensuring educators feel supported and excited about the value Twinkl brings to their classrooms.

This role calls for a relationship-driven professional who thrives on understanding customer needs and delivering outstanding service in a fast-paced, collaborative environment.

Qualifications

• Proven experience in upselling, cross-selling, or customer success with measurable impact on revenue growth or retention.
• Strong verbal and written communication skills with the ability to tailor messaging for diverse audiences.

Responsibilities

• Drive Growth: proactively promote, upsell, and cross-sell Twinkl products and services to enhance customer value.
• Cross-Functional Collaboration: partner with Sales, Marketing, Product, and Customer Success for onboarding and aligned messaging.
• Sales Coordination: ensure efficient, timely delivery of products and services to clients.
• Customer Success & Retention: identify opportunities to improve engagement and nurture long-term relationships.

Skills

Upselling

Cross-selling

Customer success

Communication

Collaboration

Job description

The following content displays a map of the jobs location - Sheffield

As an Account Manager, you will play a vital role in driving growth across the Twinkl Group by introducing, upselling, and cross-selling our innovative products and services. Serving as the friendly, knowledgeable first point of contact for new customers, you will ensure educators feel confident, supported, and excited about the value Twinkl brings to their classrooms.

This is an exciting opportunity for a relationship-driven professional who thrives on understanding customer needs and delivering exceptional service in a fast-paced, collaborative environment.

What you'll be doing

• Drive Growth: Proactively promote, upsell, and cross-sell Twinkl products and services (including Phonics, PlanIt Schemes of Work, Professional Development, and Physical Products) to enhance customer value and membership experience.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Customer Success teams to deliver a seamless onboarding experience and aligned messaging.
• Sales Coordination: Work with key stakeholders across the organisation to ensure the efficient, timely delivery of products and services to clients.
• Customer Success & Retention: Identify opportunities to improve customer engagement and satisfaction, nurturing long‑term relationships that foster retention and expansion.

What you'll bring

• Proven experience in upselling, cross-selling, or customer success with a measurable impact on revenue growth or retention.
• Strong verbal and written communication skills, with the ability to tailor messaging and presentations for diverse audiences, from individual educators to school leaders.
• Ability to work seamlessly across departments to align client onboarding with broader business goals
• A highly organized, proactive, and customer-focused mindset, with excellent attention to detail.
• A genuine passion for education and supporting teachers is essential.
  

How We’ll Look After You

• Enjoy 33 days of paid time off per year (pro-rata), plus watch your holiday bank grow the longer you stay with us.
• The Ultimate "Me" Day. An extra, fully paid day off dedicated entirely to you. Sleep in, binge a show, or hit the spa. No justification needed, just pure self-care.
• Want to change the world? We’ll foot the bill. Take a fully paid day every year to champion a cause close to your heart.
• Keep your money in your pocket as we give you access to a Westfield Health cash plan. Claim back cash on everyday healthcare like dentist visits, eye care, and physio.
• Big life moments deserve big support. We’ve got you covered with enhanced pay for maternity, paternity, and adoption leave.
• We’re investing in your tomorrow. Secure your future with our boosted pension contributions and total peace of mind through generous life insurance.
• Unleash a world of learning and fun! Get full, complimentary access to Twinkl for you and your family.

If you're ready to make a real impact in education and join a vibrant, mission-driven team, we’d love to hear from you!

About Us

Who are we and what do we do?

At Twinkl, we believe every child deserves to feel loved, supported , and inspired to learn. Created by experienced educators for educators, our mission is simple: to help those who teach by transforming lives through education.

Trusted by teaching communities worldwide, Twinkl provides instant access to an award-winning library of over 1 million digital and printable resources . Supporting learners from birth through secondary education, our collection spans everything from daily lesson planning and assessments to leadership and wellbeing tools .

We evolve alongside the classroom, adding fresh content daily. And if you can't find exactly what you need? Just ask. Our world-class customer service team will create bespoke resources just for you, allowing you to focus on what matters most: inspiring your learners.

Whoever you are, whatever you teach, Twinkl is here for you!