Education Admissions & Learner Support Coordinator

S Knights Recruitment; Leeds; On-site; GBP 24,000 - 26,000; Full time

Job summary

Learner Support Administrator role in Leeds, full-time and permanent. You will support admissions, learner funding, student services and government-funded programme referrals, coordinating with applicants, parents and schools to ensure accurate information and timely processing of applications and referrals.

The role requires excellent organisation and communication, handling confidential information securely and working with multiple teams to deliver high- level learner support, bursary

Qualifications

• Experience in administration, customer service, admissions or a learner-facing support role.
• Excellent communication, organisation and time-management skills, with the ability to meet deadlines.
• Strong attention to detail when processing applications, financial evidence, referrals and learner records.
• Good IT skills, including Microsoft Office, spreadsheets and database or learner management systems.
• Professional, supportive approach when dealing with young people, parents, carers and external partners.
• Ability to handle confidential information responsibly and work effectively as part of a team.

Responsibilities

• Manage admissions, bursary and general enquiries across inboxes, telephone calls, voicemails and digital messaging platforms.
• Process learner applications, check qualifications and predicted grades, and assess suitability against course entry criteria.
• Provide Information, Advice and Guidance (IAG) to applicants, parents and carers regarding applications, grades, offers and entry requirements.
• Maintain accurate application data, update learner management systems and liaise with schools about attendance, behaviour and predicted grades.
• Assess bursary applications, review financial evidence, respond to enquiries and issue eligible meal vouchers and travel passes.
• Plan and manage learner communications, admissions campaigns, appointment reminders, Welcome Days and enrolment events.
• Support reception cover, open days, examinations, recruitment events and other college activities.
• Monitor National Jobs Guarantee referrals, check information for completeness and possible duplicates, and action referrals within one working day.
• Contact referred young people, arrange initial meetings, send reminders and follow up missed appointments in line with programme procedures.
• Record referral outcomes, notify relevant DWP contacts, maintain accurate reporting data and escalated issues to the appropriate teams.
• Collaborate with admissions, learner support, safeguarding, compliance, careers, case management and employer engagement teams.
• Handle learner and participant information securely, following GDPR, data protection and safeguarding procedures.

Skills

Administration

Communication

Organisation

MS Office

Data handling

Tools

Microsoft Office

Database systems

Job description

Learner Support Administrator role in Leeds, full-time and permanent. You will support admissions, learner funding, student services and government-funded programme referrals, coordinating with applicants, parents and schools to ensure accurate information and timely processing of applications and referrals.

The role requires excellent organisation and communication, handling confidential information securely and working with multiple teams to deliver high- level learner support, bursary